Hi, I’m
STEVEN MACKAY STRACHAN
Philpstoun,west lothian
Summary
Focused on achieving personal and professional growth through proactive engagement. Utilizes strong communication and problem-solving skills to enhance team dynamics and contribute to collective goals. Aims to inspire and empower others through shared experiences. Dynamic Trainee/Relief Manager with a strong focus on employee development and operational excellence. Monitored staff performance and implemented improvement plans, enhancing team productivity. Cultivated a positive work environment prioritising morale and continuous improvement, consistently meeting operational objectives. Responsible and passionate about delivering outstanding quality and service. Offering 40 years of experience in industry with history of recognition for performance. Trustworthy with practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. CPC-certified LGV with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Reliable HGV Driver Class 1 with broad experience in long-haul and regional routes. Ensures safe and timely deliveries, maintaining high standards of vehicle maintenance and compliance with all transport regulations. Strong focus on customer satisfaction, reducing delivery times, and improving operational efficiency. Proven ability to handle diverse cargo, navigate complex routes, and adapt to changing schedules.
Overview
45
years of professional experience
2
Certification
Work History
Tayside & Angus Co-opcarnoustie, angus
Trainee/relief manager
08.1979 - 04.1982
Job overview
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Prepared statements detailing operational detail and key performance indicators.
- Directed daily operation of retail business and flexed with changing demands to consistently meet objectives.
Dr Campbellcarnoustie, angus
Golf caddy
05.1977 - 05.1979
Job overview
- Maintained extensive knowledge of the golf course layout, including hazards and yardages, for effective guidance.
- Fostered positive relationships with members and guests, contributing to a welcoming club atmosphere.
Tesco
LGV delivery driver
Job overview
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Maintained vehicle in optimum condition for safety and reliability.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Completed daily pre-departure inspection checklist before every shift.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Stayed in communication with control centre to share and receive important updates.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Reported all vehicle defects and maintenance requirements via daily check sheet.
- Assisted clients in loading and unloading of heavy items from vehicles, maintaining excellent customer satisfaction.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Operated motor vehicle safely and in line with UK highway code.
- Followed despatch personnel orders to complete accurate, on-time stops.
- Notified management of vehicle safety concerns and issues.
- Utilised problem-solving skills to address delivery discrepancies and route obstructions proactively.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Drove motor vehicles safely and in line with UK Highway Code.
- Met and surpassed productivity targets and quality standards.
- Listened to traffic and weather reports to stay up-to-date on road conditions.
- Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.
- Communicated effectively with team members and management through verbal and written means.
- Updated daily logs with routing information, vehicle details and notable incidents.
- Monitored traffic conditions to proactively adjust routes and keep clients updated on arrival times.
- Offered recommendations to management on route improvements and customer service enhancements.
- Collaborated with dispatch and warehouse teams to ensure smooth operation and timely dispatch of goods.
- Participated in regular training sessions on driving safety, customer service, and new technology implementations.
- Employed eco-friendly driving practices as part of the company's commitment to reducing its carbon footprint.
- Drove and successfully manoeuvred vehicles weighing up to 44 tonnes.
- Took charge of customer vehicles at designated locations and operated each with maximum care and safety.
Tesco
Warehouse distribution centre
Job overview
- Worked alongside team members to secure target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Tayside Windows
Delivery driver
Job overview
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Maintained vehicle in optimum condition for safety and reliability.
- Mapped out driving routes ahead of time to determine fastest route.
Spar
Delivery driver
Job overview
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Maintained vehicle in optimum condition for safety and reliability.
- Mapped out driving routes ahead of time to determine fastest route.
- Strived to make deliveries on time to meet schedule demands.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Completed daily pre-departure inspection checklist before every shift.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Stayed in communication with control centre to share and receive important updates.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Determined optimum route to meet schedule targets and satisfy customers.
- Reported all vehicle defects and maintenance requirements via daily check sheet.
- Assisted clients in loading and unloading of heavy items from vehicles, maintaining excellent customer satisfaction.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Operated motor vehicle safely and in line with UK highway code.
- Notified management of vehicle safety concerns and issues.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Drove motor vehicles safely and in line with UK Highway Code.
- Listened to traffic and weather reports to stay up-to-date on road conditions.
- Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.
- Updated daily logs with routing information, vehicle details and notable incidents.
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Monitored traffic conditions to proactively adjust routes and keep clients updated on arrival times.
- Implemented feedback from customers to improve service levels and delivery efficiency.
- Obtained signatures on invoices and credits to maintain compliant documentation.
- Offered recommendations to management on route improvements and customer service enhancements.
- Drove and successfully manoeuvred vehicles weighing up to 36 tonnes.
Quality control
Education
dundee college of commerceDundee, DND
Higher National Diploma from distribution studies
1981
University Overview
- Member of Scottish Business Education council
- Dissertation in Wines and Spirits
- Coursework in Communications ,relationships at work , Selling , Stock , Money and Profit Security , Health Hygiene and Safety , Legal Requirements.
- Academic Achievement Award.
- Theory Paper A
- Major Project B
- Minor Project C
- Coursework C
Carnoustie High Schoolcarnoustie
Certificate of Higher Education from 10 'o'levels 3 'highers
1979
Montrose Primary
Gibraltar Primary
distribution studies
HND
Skills
- Customer relationship management
- Vehicle inspection
- Route planning
- Compliance assurance
- Driver training
- Performance evaluation
- Team collaboration
- Safety awareness
- Problem resolution
- Time management
- Operational support
- Staff supervision
- Skilled driver
- Positive attitude
- Driving test preparation
- Self motivated
- Communication
- Communication skills
- Patience with learners
- Manual driving instruction
- Safe driving practices
- Highway code understanding
- Knowledge of traffic laws
- Vehicle safety expertise
- Punctuality and reliability
- Clear communication
- Inspiring confidence
- Hazard perception techniques
- Time-management
- Night-Time driving
- Decision making
- Driving licence
- Basic vehicle safety
- Active listening
- Road traffic laws
- Verbal communication
- Effective communication
- Effective listening
- Driving theory knowledge
- Technical troubleshooting
- Mock driving assessments
- Vehicle maintenance understanding
- Roundabout navigation
- Standard response driving
- Vehicle maintenance
- Confidentiality respect
- Attentive
- Risk Management
- Traffic rule mastery
- Communication proficiency
- Transport regulations compliance
- Reliable punctuality
- Empathy and patience
- Health and Safety Compliance
- Vehicle maintenance awareness
- Automatic driving instruction
- Eco-Driving principles
- Stress tolerance
- Defensive driving
- Emergency management
- National driving requirements
- HGV licence holder
- Self-motivation
- Risk Assessment
- Driver safety education
- Strategic planning
- Basic mechanics
- Traffic law expertise
- Approachable personality
- Flexible approach
- Critical-thinking
- Fuel efficiency strategies
- Stress management
Custom Section
geography, history, arithmetic, mathematics, English, physics, chemistry, biology, woodwork, chemistry, biology, distribution studies, driver qualification card
Hobbies and Interests
- Gardening
- Walking my dog
- Home cooking
Certification
- CE Licence
- CPC certified
Timeline
Trainee/relief manager
Tayside & Angus Co-op
08.1979 - 04.1982
Golf caddy
Dr Campbell
05.1977 - 05.1979
LGV delivery driver
Tesco
Warehouse distribution centre
Tesco
Delivery driver
Tayside Windows
Delivery driver
Spar
Quality control
dundee college of commerce
Higher National Diploma from distribution studies
Carnoustie High School
Certificate of Higher Education from 10 'o'levels 3 'highers
Montrose Primary
Gibraltar Primary
distribution studies
HND