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Dynamic professional with a strong foundation in sales techniques and business administration, complemented by exceptional motivational aptitude and outstanding customer service skills. Demonstrates expertise in employee management and merchandising techniques, driving team performance and enhancing customer satisfaction. Committed to leveraging these competencies to achieve organisational success and foster career growth within the industry.

Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Principal Cloud Platform Engineer and Site Reliability Engineer with 9.7+ years of experience designing, operating, and scaling large-scale, high-availability production systems across Microsoft Azure, Google Cloud Platform, and AWS. Proven expertise in SRE principles (SLO, SLI, SLA), Kubernetes-based platforms, Infrastructure as Code, CI/CD automation, and deep Linux and networking fundamentals.
Strong background in cloud platform engineering, DevOps automation, and reliability ownership, including incident management, root cause analysis, MTTR reduction, and observability. Experienced in building secure, resilient, and compliant cloud architectures using policy-as-code, defense-in-depth security models, and governance frameworks. Demonstrated ability to lead DevOps and SRE initiatives, mentor engineers, and collaborate with cross-functional stakeholders to deliver reliability-first, scalable, and cost-optimized platforms.

Dedicated professional with a strong foundation in cash handling proficiency and sales acumen, complemented by effective multitasking and shop floor maintenance skills. Demonstrates exceptional responsive listening and the ability to respect boundaries, ensuring high-quality personal care plan execution. Proficient in assisting with personal hygiene, administering medication, and implementing person-centred care plans with safeguarding knowledge. Committed to enhancing patient well-being through first aid expertise and personal care assistance.

A highly motivated, well organized sports coach who has experience in leading, directing and developing others. Possessing high levels of self-confidence coupled with strong communication, teamworking and analytical thinking skills.
Educational and practical experience to date have helped me cultivate essential skills in coaching, planning ,communication, safeguarding and promoting diversity and inclusion. In my current role as a coach, continuously challenging myself to enhance my abilities to inspire and motivate young athletes.
Seeking a role that will allow me to further develop and apply both the technical expertise and interpersonal leadership skills I am gaining in my university Sports Science degree , with a particular focus in areas such as anatomy, biomechanics, psychology and data collection and analysis.

Driven and resilient professional with a background that spans competitive sport, skilled trade, academia, and entrepreneurship. Over 10 years of experience across sales, business development, leadership, and online marketing. Passionate about growth, brand building, and creating opportunities for others. Natural leader with a strong competitive mindset developed through 15+ years playing Rugby League. Looking to bring a mix of commercial acumen, discipline, and creativity into a progressive organisation.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Mechanical Engineering graduate with a 2:1 degree from the University of Hertfordshire, possessing expertise in design, CAD, and manufacturing. Demonstrated leadership and customer service experience, complemented by strong communication and organizational skills. Holds a valid SIA Door Supervisor Security Licence, showcasing commitment to safety and regulatory compliance. Versatile background in engineering, retail, healthcare, and security reflects adaptability and a focus on delivering effective solutions.

A motivated and reliable individual with over five years of experience in customer-facing roles, including responsibilities as a step-up shift leader in retail. Proven ability to manage teams effectively, resolve customer issues, and complete administrative tasks accurately and efficiently. A strong communicator with excellent attention to detail and adaptability under pressure. Although qualified in Cyber Security, the current focus is not to actively pursue a tech role at this time, as a Master’s or PhD is being considered. However, the primary focus is to work full-time in a practical, fast-paced role where previous academic knowledge and transferable skills can be applied.

A seasoned professional with expertise in technical property assessment and retrofit measures, offering a comprehensive understanding of local property laws and maintenance awareness. Demonstrates proficiency in property inspection and advertising techniques, alongside a strong command of bid writing and tender submission processes. Skilled in procurement systems, sourcing strategies, and proactive leadership, fostering collaborative working environments. Adept at budgeting, supplier relationships, risk analysis, and financial forecasting to drive successful project outcomes. Committed to developing innovative retrofit solutions that align with career goals of enhancing sustainable property management practices.

Holly Daniels

Summary

Overview

Work history

Shift leader/Customer Assistant

Education

Bachelors Degree - Accounting and finance

Certificate of Higher Education - Law

A-Levels - Law, Business, Psychology

GCSEs - Maths, English, Combined Science, Dance, Business, History, Sociology, Statistics

Skills

Certification

Timeline

Shift leader/Customer Assistant

Bachelors Degree - Accounting and finance

Certificate of Higher Education - Law

A-Levels - Law, Business, Psychology

GCSEs - Maths, English, Combined Science, Dance, Business, History, Sociology, Statistics

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