Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Certification
Timeline
Generic

Layla Thomas

Uttoxeter,Staffs

Summary

I am a motivated individual with customer service, management and administrative experience. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. I am a driven professional with knack for organisation and problem-solving, excelling in managing schedules and coordinating tasks. Demonstrates strong communication skills and proficiency in Microsoft Office. Capable of streamlining administrative processes to improve operational efficiency and support team objectives.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Shift leader

J D Wetherspoon
Uttoxeter, Staffordshire
11.2021 - Current
  • Conducted regular equipment checks for optimal performance.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Ensured smooth operational flow by effectively managing shift schedules.
  • Coordinated employee tasks to meet business objectives efficiently.
  • Identified areas for improvement whilst conducting routine audits on operations and services provided.
  • Oversaw stock inventory, mitigating risk of shortages or overstock situations.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Updated training and procedures to address skills gaps and challenges.
  • Reconciled cash drawers and prepared bank deposits.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Led team of 30 to achieve KPI targets in fast-paced environments.

Server

Fryers Club
Uttoxeter, Staffordshire
04.2021 - 11.2021
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Entered orders into system promptly, reducing wait time for meals.
  • Followed strict hygiene standards to maintain cleanliness in food handling areas.
  • Supported other team members during busy periods ensuring efficient operations.
  • Handled cash transactions, guaranteeing accurate bill payments.

Education

GCSE - English Literature, English Language, Spoken Language, Maths, Chemistry, Physics, Biology, RE, History, Geography, French

Thomas Alleyne's High School
Uttoxeter, Staffordshire
09.2017 - 07.2020

A Level - Biology, Chemistry, Geography, Extended Project Qualification

Thomas Alleyne's Sixth Form
09.2020 - 06.2022

Skills

  • Payroll procedures
  • Technical equipment use
  • Quality assurance guidelines
  • Budgeting proficiency
  • Sales techniques
  • Business administration
  • Outstanding customer service
  • Stock rotation
  • Staff recruitment
  • Point of sale systems
  • Store opening and closing management
  • Recruitment
  • Task delegation
  • Employee mentoring
  • Handover reporting
  • KPI tracking
  • Profit boosting
  • Health and Safety regulations
  • Staff training and coaching

Accomplishments

  • Volunteered at Uttoxeter Heath Community Centre
  • Completed a course in Safeguarding with SCVYS
  • Completed a Food Hygiene course with FAA

Custom

FRYERS CLUB, 04/01/21, Present, I currently work at Fryers Club Uttoxeter, allowing me experience in handling food and customer service.

Certification

Level 3 in hospitality and business management

Timeline

Shift leader

J D Wetherspoon
11.2021 - Current

Server

Fryers Club
04.2021 - 11.2021

A Level - Biology, Chemistry, Geography, Extended Project Qualification

Thomas Alleyne's Sixth Form
09.2020 - 06.2022

GCSE - English Literature, English Language, Spoken Language, Maths, Chemistry, Physics, Biology, RE, History, Geography, French

Thomas Alleyne's High School
09.2017 - 07.2020

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Layla Thomas