Summary
Overview
Work history
Education
Skills
Languages
Timeline
Server

Hollie Chaplin

Bedworth,Warwickshire

Summary

I am a hardworking person that picks up skills very quickly in order to suit the role that I am completing. this makes me a very efficient employee as I can complete tasks quickly. I am open to learning new skills in order to help me adapt to the work environment. I can talk to people very easily which means I can be friendly to customers and colleagues.

Overview

2
2
years of professional experience

Work history

Server

Heath Road Fish Saloon
Bedworth, Warwickshire
08.2021 - Current
  • Provided friendly, courteous service, making sure customers are satisfied with my help.
  • Resolved customer complaints promptly and professionally, notifying shop management of concerns.
  • Kept hard floors clean and clear of debris, minimizing risks to customers and staff.
  • Cleaned kitchen and storage stations as well as Front Of House (FOH) areas including food cabinets, counters and sides.
  • Delivered exceptional, friendly and fast service.

Bar Waitress

The Wine bar
Atherstone, Warwickshire
04.2021 - 08.2023
  • Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Processed cash and card payments accurately and efficiently.
  • Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
  • Verified customer age and information to determine eligibility for alcohol consumption.

Education

GCSEs - English Language, English Literature, Maths, Science, Graphics, Spanish, Computer Science

Ash Green School
Coventry
09/2016 - 06/2021

Skills

  • FOH procedures
  • Food hygiene protocol
  • Efficient payment processing
  • Menu memorization
  • Efficient under pressure
  • Cleaning requirements
  • Extensive hospitality background
  • Highly responsible and reliable
  • Food safety understanding
  • Guest rapport
  • Sanitization procedures
  • Cash handling
  • Complaint handling
  • Price changes

Languages

English
Fluent

Timeline

Server

Heath Road Fish Saloon
08.2021 - Current

Bar Waitress

The Wine bar
04.2021 - 08.2023

GCSEs - English Language, English Literature, Maths, Science, Graphics, Spanish, Computer Science

Ash Green School
09/2016 - 06/2021

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