Hollie Chaplin
Bedworth,Warwickshire
Summary
I am a hardworking person that picks up skills very quickly in order to suit the role that I am completing. this makes me a very efficient employee as I can complete tasks quickly. I am open to learning new skills in order to help me adapt to the work environment. I can talk to people very easily which means I can be friendly to customers and colleagues.
Overview
2
2
years of professional experience
Work history
Server
Heath Road Fish Saloon
Bedworth, Warwickshire
08.2021 - Current
- Provided friendly, courteous service, making sure customers are satisfied with my help.
- Resolved customer complaints promptly and professionally, notifying shop management of concerns.
- Kept hard floors clean and clear of debris, minimizing risks to customers and staff.
- Cleaned kitchen and storage stations as well as Front Of House (FOH) areas including food cabinets, counters and sides.
- Delivered exceptional, friendly and fast service.
Bar Waitress
The Wine bar
Atherstone, Warwickshire
04.2021 - 08.2023
- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
- Promptly communicated refill orders to bar staff, maintaining seamless workflow.
- Processed cash and card payments accurately and efficiently.
- Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
- Verified customer age and information to determine eligibility for alcohol consumption.
Education
GCSEs - English Language, English Literature, Maths, Science, Graphics, Spanish, Computer Science
Ash Green School
Coventry 09/2016 - 06/2021
Skills
- FOH procedures
- Food hygiene protocol
- Efficient payment processing
- Menu memorization
- Efficient under pressure
- Cleaning requirements
- Extensive hospitality background
- Highly responsible and reliable
- Food safety understanding
- Guest rapport
- Sanitization procedures
- Cash handling
- Complaint handling
- Price changes
Languages
English
Fluent
Timeline
Server
Heath Road Fish Saloon
08.2021 - Current
Bar Waitress
The Wine bar
04.2021 - 08.2023
GCSEs - English Language, English Literature, Maths, Science, Graphics, Spanish, Computer Science
Ash Green School
09/2016 - 06/2021
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