Ava Mackay
Dornoch,Highland
Summary
Highly motivated and enthusiastic professional, with a commitment to delivering excellent customer service. Experience within the Food and Beverage industry has allowed for a gaining of knowledge on front-of-house operations, whilst ensuring a positive and memorable customer experience. Eager to seek opportunities within the hospitality industry to enhance experience and skills to date, alongside further education.
Overview
3
3
years of professional experience
Work history
Waitress (Part-Time)
Corner on the Square
Beauly, Inverness-Shire
09.2025 - 10.2025
- Demonstrated in-depth knowledge of menu items to enhance customer decision-making.
- Elevated customer satisfaction through efficient and friendly service.
- Ensured cleanliness and organisation of dining area for customer comfort.
- Served meals and drinks with professionalism, maintaining high presentation standards.
Front of House
Milk & Honey Cafe Ltd
Dornoch, Highlands
09.2022 - 08.2025
- Prepared hot and cold beverages.
- Maintained cleanliness of cafe premises through regular cleaning duties.
- Collaborated with kitchen staff for timely food preparation.
- Adhered to cafe policies and procedures to ensure service consistency.
- Engaged customers politely, fostering a welcoming atmosphere.
- Delivered food and drinks promptly from kitchen to tables.
- Greeted customers and took orders according to company standards.
- Cleaned and set tables quickly after customers left to maximise cafe capacity.
- Served high volumes of guests in fast-paced environments with outstanding care.
Education
HNC - Social Sciences
University of the Highlands & Islands
Inverness 09.2025 -
Scottish Highers -
Dornoch Academy
Dornoch, Highland /2024 - /2025
Scottish National 5 -
Dornoch Academy
Dornoch, Highland /2022 - /2024
Skills
- Tea and coffee brewing
- Order taking proficiency
- Cleaning procedures competence
- Customer service-oriented
- Positive and approachable
- Highly responsible and reliable
- FOH procedures
- POS Systems
- Efficient under pressure
- Exceptional interpersonal skills
References
References available upon request.
Timeline
Waitress (Part-Time)
Corner on the Square
09.2025 - 10.2025
HNC - Social Sciences
University of the Highlands & Islands
09.2025 -
Front of House
Milk & Honey Cafe Ltd
09.2022 - 08.2025
Scottish Highers -
Dornoch Academy
/2024 - /2025
Scottish National 5 -
Dornoch Academy
/2022 - /2024