Hollie Brown
Manchester
Summary
I am an energetic and motivated individual with strong leadership qualities and a keen ability to manage and motivate. Knowledgeable about managing day-to-day operations, I am able to coordinate the workforce and ensure a smooth workflow, creating a positive working environment for all employees. My ability to demonstrate exceptional communication and problem-solving skills, ensuring smooth operations and a positive work environment. Committed to upholding high standards and excellent customer service, which enhances overall customer satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Floor Supervisor
Mackie Mayor
Manchester
2023.06 - Current
- Conducted training for better customer service results.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Provided first-line support to staff members, resolving issues promptly.
- Coordinated staff shifts for optimal coverage during peak hours.
- Handled customer complaints, leading to higher satisfaction levels.
- Liaised between management and staff for better transparency and trust-building.
Waitress
Mackie Mayor
Manchester
2021.10 - 2023.06
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Waitress/ Bartender
Woollen Mill
Darlignton
2016.02 - 2021.04
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Completed end-of-day cleanup to reset bar for next day.
Education
Bachelor of Arts - Photography
Manchester Metropolitan University
Manchester 2019.09 - 2022.06
Foundation Degree in Arts - Fine Art and Design
Queen Elizabeth Sixth Form College
Darlington 2018.09 - 2019.06
A-Levels - Law / Bussiness / Textiles
Queen Elizabeth Sixth Form College
Darlington 2016.09 - 2018.06
Skills
- Excellent communication skills
- Critical thinking and problem-solving
- Ability to work efficiently as part of a team to ensure the smooth running of the workplace
- Friendly and approachable which plays a vital role in my ability to provide high-quality customer service
- Flexibility to adapt to situations
Timeline
Floor Supervisor
Mackie Mayor
2023.06 - Current
Waitress
Mackie Mayor
2021.10 - 2023.06
Bachelor of Arts - Photography
Manchester Metropolitan University
2019.09 - 2022.06
Foundation Degree in Arts - Fine Art and Design
Queen Elizabeth Sixth Form College
2018.09 - 2019.06
A-Levels - Law / Bussiness / Textiles
Queen Elizabeth Sixth Form College
2016.09 - 2018.06
Waitress/ Bartender
Woollen Mill
2016.02 - 2021.04