Summary
Overview
Work history
Education
Skills
Timeline
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Hollie Brown

Manchester

Summary

I am an energetic and motivated individual with strong leadership qualities and a keen ability to manage and motivate. Knowledgeable about managing day-to-day operations, I am able to coordinate the workforce and ensure a smooth workflow, creating a positive working environment for all employees. My ability to demonstrate exceptional communication and problem-solving skills, ensuring smooth operations and a positive work environment. Committed to upholding high standards and excellent customer service, which enhances overall customer satisfaction.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Floor Supervisor

Mackie Mayor
Manchester
06.2023 - Current
  • Conducted training for better customer service results.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Provided first-line support to staff members, resolving issues promptly.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Handled customer complaints, leading to higher satisfaction levels.
  • Liaised between management and staff for better transparency and trust-building.

Waitress

Mackie Mayor
Manchester
10.2021 - 06.2023
  • Improved customer satisfaction by providing efficient and friendly service.
  • Utilised professional communication skills to resolve customer complaints.
  • Provided top-notch service to customers, improved overall dining experience.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organised dining area for customer comfort.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Waitress/ Bartender

Woollen Mill
Darlignton
02.2016 - 04.2021
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Completed end-of-day cleanup to reset bar for next day.

Education

Bachelor of Arts - Photography

Manchester Metropolitan University
Manchester
09.2019 - 06.2022

Foundation Degree in Arts - Fine Art and Design

Queen Elizabeth Sixth Form College
Darlington
09.2018 - 06.2019

A-Levels - Law / Bussiness / Textiles

Queen Elizabeth Sixth Form College
Darlington
09.2016 - 06.2018

Skills

  • Excellent communication skills
  • Critical thinking and problem-solving
  • Ability to work efficiently as part of a team to ensure the smooth running of the workplace
  • Friendly and approachable which plays a vital role in my ability to provide high-quality customer service
  • Flexibility to adapt to situations

Timeline

Floor Supervisor

Mackie Mayor
06.2023 - Current

Waitress

Mackie Mayor
10.2021 - 06.2023

Bachelor of Arts - Photography

Manchester Metropolitan University
09.2019 - 06.2022

Foundation Degree in Arts - Fine Art and Design

Queen Elizabeth Sixth Form College
09.2018 - 06.2019

A-Levels - Law / Bussiness / Textiles

Queen Elizabeth Sixth Form College
09.2016 - 06.2018

Waitress/ Bartender

Woollen Mill
02.2016 - 04.2021

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Hollie Brown