Ethan Wheeldon
Stoke-on-trent,Staffordshire
Summary
Versatile service professional brings unique personality and passion to positions and teams. Possesses skills, experience and leadership qualities to achieve success. Uses sound judgement based on industry knowledge. Outgoing Restaurant Host provides friendly and value-added service to all guests. Recognises importance of meaningful greetings and active listening in retaining loyal customers. Committed to achieving organisational success. Energetic worker focused on delivering excellent service to guests. Tracks menu changes and personalises recommendations for guest satisfaction. Collaborative with wait staff and kitchen workers to exceed expectations with fast, delicious food.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Floor supervisor
Parogon Group
Stoke-on-Trent, Staffordshire
02.2024 - Current
- Conducted training for better customer service results.
- Liaised between management and staff for better transparency and trust-building.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Handled customer complaints, leading to higher satisfaction levels.
- Provided first-line support to staff members, resolving issues promptly.
- Maintained company standards with regular quality checks.
- Ensured cleanliness, resulting in an improved health and safety record.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Trained team to upsell products and navigate POS systems.
Peoples Voice Representative
Parogon Group
Stoke-on-Trent, Staffordshire
02.2024 - Current
- Hold quarterly meetings with the managing director of the group
- Discuss how we could make the company better to work for
- Discuss which charity we should raise funds for and how we can do it
- Send out feedback emails to over 700 employees to see what we could do to make the company better, sending in suggestions for me to propose at the meetings
Guest Experience Host
Parogon Group
Stoke-on-trent, Staffordshire
07.2023 - 02.2024
- Monitored guest feedback to identify trends and areas for improvement, developing suggestions to improve guest satisfaction.
- Built and maintained strong working relationships with colleagues across departments, demonstrating excellent communication skills.
- Remained available and accessible for customers to address concerns and help improve guests experience.
- Retained professional, polite and friendly manner for all guests, responding swiftly to any concern or request.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Provided guests with guidance in wine selection according to style, region and food pairing.
- Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
- Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly.
- Spotted VIP customers immediately and provided special treatment, including preferred tables.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Manually placed reservations answered by phone and email into SEVEN ROOMS.
Football Referee
Staffordshire referee
Stoke-on-trent, Staffordshire
01.2021 - 10.2023
- Applied comprehensive knowledge of Laws of the Game to resolve disputes.
- Cultivated grassroots football by creating safe and welcoming match environments.
- Enforced consistent match rules and regulations.
- Planned match timings to adhere to strict schedules.
- Tackled discrimination with zero tolerance policy.
- Prepared and inspected pitch to support smooth matches.
- Mediated confrontations with firm and fair approach.
- Successfully managed multidisciplinary teams of match officials, providing clear verbal communication at each match.
- Communicated decisions to players with clear and instructive style.
Education
Diploma of Higher Education - Level 3 Sport
Newcastle-under-Lyme College
Newcastle-under-Lyme, STS 2023 - Current
Skills
- Communication skills
- Highly motivated
- Seating guests
- Excellent telephone manner
- Customer relations
- Reservation management
- Customer service
- Team player
- Excellent communication
- Table and booking scheduling
- Menu knowledge
- Multidisciplinary teamwork
- Team coordination
- Dispute resolution
Achievements
Parogon Front Of House employee of the year 2024
Timeline
Floor supervisor
Parogon Group
02.2024 - Current
Peoples Voice Representative
Parogon Group
02.2024 - Current
Guest Experience Host
Parogon Group
07.2023 - 02.2024
Football Referee
Staffordshire referee
01.2021 - 10.2023
Diploma of Higher Education - Level 3 Sport
Newcastle-under-Lyme College
2023 - Current
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