HINA SHAHZAD
Oldham, Manchester
Summary
I am motivated with strong work ethic and working with resiliance. Strong organisational and team collaboration skills demonstrated during my time in education and employment. I am willing to improve my ways and learn new things for better outcome to ensure customers always have the best experience.
Skilled multitasker with problem-solving and communicational skills. Willing to take on any task to help the team. Reliable and dedicated customer service approach.
Overview
1
1
year of professional experience
Work History
Sales Advisor
Boots
06.2025 - Current
- Handled transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints effectively.
- Provided information on promotions, loyalty programs, and product features.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales targets and improve service quality.
Sales Assistant
Kiabi
05.2024 - 10.2024
- Provided exceptional customer service, assisting clients with shopping needs and resolving inquiries.
- Developed communication and problem-solving skills.
- Enhanced store operations by maintaining visually appealing and organised stock (clothes, footwear and accessories).
- Efficiently handled transactions, exchanges, and refunds, even during peak hours.
- Collaborated with dynamic team to achieve common goals, contributing to positive work environment.
Education
Bc(s) - Banking And Finance
Manchester Metropolitan University
BTEC - Business Studies National Diploma, Travel and Tourism Studies National Diploma, Health and Social Care Triple Diploma
Oldham Sixth Form College
Skills
- Strong communication skills enable me to be confident and comfortable with customers and colleagues building good relationships
- Team Collaboration, I am open minded allowing colleagues to contribute to their ideas and being heard
- Adaptability allows me to handle changing situations such as unexpected challenges staying calm even under pressure therefore keeping high performance
- Customer service skill proven during my time in employment I am able to efficiently understand customer needs, solve problems quickly and create positive experiences
- Time optimisation helps me manage task efficiently, meeting deadlines during busy periods and being organised
- Brand awareness is a needed skill when it comes to bigger companies who need to maintain outstanding reputation for customer service and availability I am able to recognise my role within the team and adapt to the new tasks given
- Multilingual, fluent in English, Italian, Urdu and Punjabi allows me to communicate with customers who may struggle to speak English
Timeline
Sales Advisor
Boots
06.2025 - Current
Sales Assistant
Kiabi
05.2024 - 10.2024
BTEC - Business Studies National Diploma, Travel and Tourism Studies National Diploma, Health and Social Care Triple Diploma
Oldham Sixth Form College
Bc(s) - Banking And Finance
Manchester Metropolitan University