Overview
Work history
Education
Skills
Timeline
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Hilton Tosh

Hilton Tosh

Newton Stewart,Dumfries and Galloway

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work history

Company director

Cables-UK LTD
Newton Stewart, Dumfries and Galloway
10.2023 - Current
  • Produced business plans to maximise growth and minimise cost for company.
  • Oversaw daily company operations to reach financial targets.
  • Monitored budget to meet sales and revenue targets.
  • Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.

Online sales manager

Self Employed
Newton Stewart, Dumfries and Galloway
09.2017 - 10.2023
  • Line managed assistant managers by providing support, training and personal development.
  • Followed current online shopping trends to inform purchasing decisions.
  • Employed strategic digital marketing tactics to increase online sales.
  • Researched and developed multi-platform integrators to boost online income.
  • Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
  • Maintained high feedback ratings through enhanced customer service.
  • Photographed items for product and lifestyle imagery to heighten customer appeal.

Company director

CablesUK LTD
Ash Vale, Surrey
07.2013 - 09.2017

Workshop technician

Cablenet Trackmaster
Camberley, Surrey
01.2003 - 07.2013
  • Conducted tests and inspections to QA/QC standards.
  • Conducted tests and inspections to QA/QC standards, resulting in high levels of customer satisfaction.
  • Assembled mechanical components, controls and power systems.

Customer services assistant

Virgin Mega Store, Oxford Street
London, London
11.2002 - 12.2002
  • Upheld outstanding personal and store operating standards, maintaining up-to-date awareness of company regulations.
  • Assisted in maintaining positive and efficient customer service environment.
  • Confidently resolved customer complaints by offering informed solutions, escalating difficult situations when appropriate.
  • Processed orders, returns and exchanges accurately and efficiently.
  • Delivered exceptional customer service, professionally responding to customer queries across multiple channels.
  • Handled customer complaints with empathy, aiming for satisfactory resolutions.
  • Processed customer inquiries and resolved issues promptly.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Listened actively to customer concerns, confusions and needs for excellent communication.

Education

Incomplete - Business Management

Cape Technikon, University of Cape Town
South Africa
01.1988 - 11.1988

A-Levels - School

Paul Roos Gymnasium
Stellenbosch, South Africa
01.1980 - 11.1985

Skills

  • Excellent time management skills
  • Energetic
  • People-oriented
  • Operations oversight
  • Integrative negotiation

Timeline

Company director

Cables-UK LTD
10.2023 - Current

Online sales manager

Self Employed
09.2017 - 10.2023

Company director

CablesUK LTD
07.2013 - 09.2017

Workshop technician

Cablenet Trackmaster
01.2003 - 07.2013

Customer services assistant

Virgin Mega Store, Oxford Street
11.2002 - 12.2002

Incomplete - Business Management

Cape Technikon, University of Cape Town
01.1988 - 11.1988

A-Levels - School

Paul Roos Gymnasium
01.1980 - 11.1985

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Hilton Tosh