Hilton Tosh
Newton Stewart,Dumfries and Galloway
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Company director
Cables-UK LTD
Newton Stewart, Dumfries and Galloway
2023.10 - Current
- Produced business plans to maximise growth and minimise cost for company.
- Oversaw daily company operations to reach financial targets.
- Monitored budget to meet sales and revenue targets.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
Online sales manager
Self Employed
Newton Stewart, Dumfries and Galloway
2017.09 - 2023.10
- Line managed assistant managers by providing support, training and personal development.
- Followed current online shopping trends to inform purchasing decisions.
- Employed strategic digital marketing tactics to increase online sales.
- Researched and developed multi-platform integrators to boost online income.
- Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
- Maintained high feedback ratings through enhanced customer service.
- Photographed items for product and lifestyle imagery to heighten customer appeal.
Company director
CablesUK LTD
Ash Vale, Surrey
2013.07 - 2017.09
Workshop technician
Cablenet Trackmaster
Camberley, Surrey
2003.01 - 2013.07
- Conducted tests and inspections to QA/QC standards.
- Conducted tests and inspections to QA/QC standards, resulting in high levels of customer satisfaction.
- Assembled mechanical components, controls and power systems.
Customer services assistant
Virgin Mega Store, Oxford Street
London, London
2002.11 - 2002.12
- Upheld outstanding personal and store operating standards, maintaining up-to-date awareness of company regulations.
- Assisted in maintaining positive and efficient customer service environment.
- Confidently resolved customer complaints by offering informed solutions, escalating difficult situations when appropriate.
- Processed orders, returns and exchanges accurately and efficiently.
- Delivered exceptional customer service, professionally responding to customer queries across multiple channels.
- Handled customer complaints with empathy, aiming for satisfactory resolutions.
- Processed customer inquiries and resolved issues promptly.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Education
Incomplete - Business Management
Cape Technikon, University of Cape Town
South Africa 1988.01 - 1988.11
A-Levels - School
Paul Roos Gymnasium
Stellenbosch, South Africa 1980.01 - 1985.11
Skills
- Excellent time management skills
- Energetic
- People-oriented
- Operations oversight
- Integrative negotiation
Timeline
Company director
Cables-UK LTD
2023.10 - Current
Online sales manager
Self Employed
2017.09 - 2023.10
Company director
CablesUK LTD
2013.07 - 2017.09
Workshop technician
Cablenet Trackmaster
2003.01 - 2013.07
Customer services assistant
Virgin Mega Store, Oxford Street
2002.11 - 2002.12
Incomplete - Business Management
Cape Technikon, University of Cape Town
1988.01 - 1988.11
A-Levels - School
Paul Roos Gymnasium
1980.01 - 1985.11