Hilary Oghenekevwe Egbonoje
Summary
Organised and reliable professional with extensive experience in customer service, sales, and administration. Friendly and confident communicator, skilled at handling enquiries and working effectively in fast-paced environments. Proactive, resourceful, and dedicated team player with a positive attitude and a strong drive to deliver excellence.
Overview
5
5
years of professional experience
Work history
Administrator- Supported Living Home
Interbawe healthcare services limited
Basildon, Essex
2025.01 - Current
- Establish administrative systems, including filing, record-keeping and document management processes.
- Coordinate staff rotas and appointments, reducing scheduling conflict by 15% and improving operational workflow.
- Support compliance processes by preparing and organizing documentation for inspections and audits.
Public relations manager
Chilling Chow
Benin city, , Nigeria
2022.12 - 2024.11
- Worked closely with marketing and operations team to develop and promote events and services, driving increased customer attendance and retention.
- Identified key influencers for partnership opportunities, which boosted brand visibility by 50%.
- Strengthened brand image by managing campaigns across social media and additional engagement channels.
Customer Sales Representative
Insurance Supermarket
Canada, (remote)
2021.05 - 2022.06
- Enhanced customer satisfaction by identifying customer needs and delivering timely, effective resolutions to enquiries and issues.
- Collaborated with team to increase sales by 20% by educating prospects and highlighting competitive advantages.
- Worked closely with inbound team to improve call efficiency and reduce average handling time by 10% while maintaining service quality.
- Delivered high-volume customer support, enhancing client retention and generating an average of 20 new accounts per day.
Education
Bachelor of Science - Accounting
University of Benin
Benin City, Nigeria. 2015 - 2020
Skills
- Microsoft office suite proficiency
- Customer relationship management systems
- Objection handling
- Database management
- Basic accounting & record keeping
- Written and verbal communication
- Client engagement
- Sales expertise
- Event planning & content strategy
- Time management
- Multitasking
- Online marketing
- Reporting and documentation
Timeline
Administrator- Supported Living Home
Interbawe healthcare services limited
2025.01 - Current
Public relations manager
Chilling Chow
2022.12 - 2024.11
Customer Sales Representative
Insurance Supermarket
2021.05 - 2022.06
Bachelor of Science - Accounting
University of Benin
2015 - 2020