Simphiwe princess Khumalo
KwaZulu-Natal ,South Africa
Summary
Dynamic Retail Sales Consultant with strengths in customer relationship management. Delivers tailored solutions to enhance customer satisfaction and loyalty. Collaborates effectively with team members to achieve sales targets and create a positive shopping environment.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Retail Sales Consultant
Ok furniture
Nqutu, South africa
08.2017 - Current
- Delivered high-quality customer service, addressing concerns and offering solutions to improve overall satisfaction.
- Collaborated with team members to execute promotional events, driving foot traffic and increasing sales volume.
- Worked flexibly across multiple customer access points.
- Adapted communication style to effectively interact with a diverse customer base, enhancing customer relations.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Education
Certificate of Higher Education - Matric
Emondlo secondary school
Emondlo 01.2009 - 12.2013
Skills
- Customer relationship management
- Product knowledge
- Team collaboration
- Conflict resolution
- Sales strategy
- Adaptable communication
- Problem solving
- Customer service
- Positive attitude
- Customer service excellence
- Patience with customers
- Creative thinking
- Time-management
- Energetic engagement
- Confidence in selling
- Active listening
- Effective communication
- Cleanliness standards
- Client relationship building
- Computer literacy
- Complaint handling
- Health and Safety Compliance
- Time efficiency
Languages
English
Upper intermediate
B2
Isizulu
Advanced
C1
Certification
- [Area of certification] certified
Interests
- Reading
References
- Mr erick simelane
- Manager
- 0833669046
Accomplishments
- Increased sales by [Number]% while reducing costs by [Number]%, leading to £[Number] net profit.
Timeline
Retail Sales Consultant
Ok furniture
08.2017 - Current
Certificate of Higher Education - Matric
Emondlo secondary school
01.2009 - 12.2013