Henry Collett
Halifax,England
Summary
Qualified NPLQ Lifeguard with eighteen months experience working as a casual leisure assistant for Calderdale Council supporting busy multi-site pool and leisure environment.
Maintains quality service standards through friendly, helpful communication. Upholds health and safety standards for a safe customer environment.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work history
Casual Leisure Assistent
Calderdale Council
Halifax, West Yorkshire
2025.04 - Current
- National Pool Lifeguard Qualification (NPLQ) with up to date NPLQ training records
- Performed pool lifeguard duties on various shift patterns, supervising customers to maintain safety and order.
- Supervised pool areas, in addition to Lifeguard responsibilities, to maintain customer safety.
- Monitored pool area closely to prevent any accidents or mishaps.
- Addressed customer behavioural issues in and around the pool and promote fun, safety and inclusivity.
- Undertook swim tests for pool customers to ensure swimming ability meets required standards to use the pool and it’s facilities (inflatables)
- Put up, take down and store inflatables on fun swim days
- Set up pool for various sessions, for example, lane swimming, swimming clubs and schools
- Responded swiftly to emergencies and safety issues, reporting incidents and following protocols to maintain or restore safety.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Carried out cleaning duties to meet hygiene and cleanliness standards in changing rooms, bathroom facilities and drains to maintain hygiene standards.
- Worked with team members to meet all diverse customer needs and provide a safe and welcoming environment.
- Ensured customer satisfaction by managing complaints efficiently.
- Received positive feedback from customers through dedicated service delivery.
- Cross-trained in various departments to fill in and meet team needs through busy and understaffed shifts.
- Demonstrated correct use of gym equipment to ensure client safety.
- Prepared equipment ahead of classes to enable prompt start times.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Performed receptions duties taking payments, handling queries, answering the telephone and general administrative duties.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Monitored customer activity to maintain safe, secure leisure environments.
- Fostered a welcoming environment with excellent interpersonal skills.
- Upheld company policies whilst handling various administrative tasks promptly.
- Stocked supplies in locker/changing rooms, seating areas and hospitality stations.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Recognised risks and acted appropriately to mitigate them, upholding customer safety.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
- Assessed pool chemical levels and reported concerns to management so required standards were met.
Education
Bachelor of Science - International Relations & Politics
University of Newcastle
Newcastle upon Tyne09.2026
Diploma of Higher Education - Applied Science
Worksop College
Worksop06.2026
A-Levels - Criminology
Worksop College
Worksop06.2026
A-Levels - History
Worksop College
Worksop06.2026
NPLQ - Lifeguard
Royal Life Saving Society UK
10.2024
GCSEs - Business Studies
Worksop College
Worksop07.2024
GCSEs - Design & Technology
Worksop College
Worksop07.2024
GCSEs - Food and Nutrition
Worksop College
Worksop07.2024
GCSEs - Maths
Worksop College
Worksop07.2024
GCSEs - English Language
Worksop College
Worksop07.2024
GCSEs - English Literature
Worksop College
Worksop07.2024
GCSEs - Combined Science
Worksop College
Worksop07.2024
GCSEs - History
Worksop College
Worksop07.2024
Skills
- General lifeguard duties
- Leisure industry awareness
- Health and safety consciousness
- Facility cleaning practices
- Adaptability to changes
- Sailing competence
- Sports equipment knowledge
- Fitness enthusiasm
- Public speaking comfort
- Culturally aware and respectful
- Self-Motivation demonstrated
- Lifeguard training
- Front desk assistance
- Equipment sanitisation
- Guest relations
- First-aid assistance
- Swimming proficiency
- Equipment setup
- Health and Safety regulations
- Foot patrolling
- Facility supervision
- Troublemaker management
- Lifeguarding
- CPR certified
- Cleaning techniques
- Sanitisation procedures
- Administrative duties
- Basic first aid
- Telephone etiquette
- Physical endurance
- Interpersonal savvy
- Safety consciousness
- Persistence
- Initiative taking
- Communication proficiency
- Fire safety awareness
- Sports knowledge
Languages
German
Elementary (A2)
A1
Additional Information
Sailing - RYA Day Skipper Qualification
Scuba Diving - PADI Open Water & Dry Suit Qualification
Cadet Sergeant - Worksop College CCF - Army
Accomplishments
British Heart Foundation - Heart Heroes
- CPR Hero Award - 10/2021
“A brave 13-year-old has been hailed a hero for saving his dad’s life when he suffered a cardiac arrest …. Henry has also received a CPR Hero Award at the British Heart Foundation’s Heart Hero Awards and appeared on BBC2’s Jay’s Yorkshire Workshop where he was presented with a bespoke gaming chair for his courageous efforts on 8 March 2021“
Yorkshire Ambulance Service presented a bravery award to Henry at a special event on Friday 15 October 2021
Certification
RYA - Day Skipper - August 2024
PADI Scuba Diving Open Water & Dry Suit - September 2026
References
References available upon request
Timeline
Casual Leisure Assistent
Calderdale Council
2025.04 - Current
Bachelor of Science - International Relations & Politics
University of Newcastle
Diploma of Higher Education - Applied Science
Worksop College
A-Levels - Criminology
Worksop College
A-Levels - History
Worksop College
NPLQ - Lifeguard
Royal Life Saving Society UK
GCSEs - Business Studies
Worksop College
GCSEs - Design & Technology
Worksop College
GCSEs - Food and Nutrition
Worksop College
GCSEs - Maths
Worksop College
GCSEs - English Language
Worksop College
GCSEs - English Literature
Worksop College
GCSEs - Combined Science
Worksop College
GCSEs - History
Worksop College