Sophie Johnson
Wombourne,England
Summary
I am a highly organised and compassionate professional looking to transition into a health related or fitness role. I currently work as a property manager for a letting agency, with strong experience in administration, record - keeping, scheduling and confidentiality. My previous roles as a lifeguard and swimming teacher demonstrate a clear commitment to health, safety and promoting wellbeing along with my Personal Trainer qualification. My Cafe management role and front- of - house experience in a gym environment has developed excellent communication, customer care and teamwork skills. I have a professional and empathetic approach and the ability to support individuals in a structured, people focused environment. with a strong motivation to help individuals health and wellbeing. I am adaptable and committed to what I am doing and happy to work as part of a team or on an individual basis. I am able to build rapport quickly and am able to empathise and see things from others point of view. I am very keen to embark on a career when I can use the skills I have learnt to help people improve their quality of life. I have a positive attitude to professional development and would look to complete training to a higher level that I currently have in any role I am employed in.
Overview
4
4
years of professional experience
1970
1970
years of post-secondary education
Work history
Property Manager
Leighton Paul property
Wolverhampton, West Midlands
2025.08 - Current
- Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Coordinated repair work, minimising disruption to tenants.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Implemented cost-effective maintenance plans leading to preservation of property value over time.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Streamlined administrative processes, improving efficiency within the office environment.
- Oversaw rent collection to ensure consistent cash flow for property owners.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Managed multiple rental properties.
- Managed customer relationships to achieve high satisfaction rate.
- Liaised with property owners and prospective new customers.
- Communicated terms and conditions to prospective buyers or tenants.
- Facilitated open house events, increasing visibility of available properties in the market.
Swimming teacher part time
Wombourne Leisure Centre
Wombourne, Staffordshire
2023.10 - Current
- Managed group classes effectively, ensuring each student received adequate attention and guidance.
- Adapted lesson plans based on individual capabilities to ensure progression.
- Provided constructive feedback for improved stroke technique and efficiency.
- Trained students of varying age groups, from toddlers to adults, successfully.
- Fostered a safe and supportive learning environment with clear rules and guidelines.
- Demonstrated correct swimming techniques for effective learning.
Health Club Assistant Cafe Manager
Heaths Health and Fitness
Wombourne, South Staffordshire
2024.12 - 2025.08
- Assisted in training new staff members resulting in a well-prepared team.
- Helped maintain gym equipment cleanliness, contributing to an inviting workout atmosphere.
- Streamlined daily operations with effective scheduling and task delegation.
- Welcomed new members to the club, fostering an inclusive environment.
- Checked-in guests at reception desk, delivering a friendly first impression of the club's atmosphere.
- Ensured smooth running of bar area services during peak times.
- Answered phones and provided updated information regarding site location, directions and operating hours.
- Ensured adherence to food hygiene regulations, safeguarding public health.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Managed inventory to avoid stock shortages or excesses.
Leisure assistant and receptionist
Wombourne leisure centre
Wombourne
2023.08 - 2024.09
- Cleaned changing rooms, bathroom facilities and drains to maintain hygiene standards.
- Worked with team members to meet all diverse customer needs and provide safe and welcoming environment.
- Carried out cleaning duties to meet hygiene and cleanliness standards throughout venue.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Recognised risks and acted appropriately to mitigate them, upholding customer safety.
- Monitored participants closely to maintain safe exercise practices.
- Ensured customer satisfaction by managing complaints efficiently.
- Received positive feedback from customers through dedicated service delivery.
- Provided professional and customer focused reception to all users.
- Communicated with customers and members to answer inquiries through telephone and in-person interactions.
Swimming Teacher
Salamanda Swimming School
Wolverhampton, WLV
2022.03 - 2023.07
- I have worked at Salamanda as a swimming teacher
- I have planned, organized and taught classes with children from the age of 3 to 8
- I current teach five hours per week.
- Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
- Delivered fun, practical swimming programmes to meet class objectives.
- Prepared lesson plans and comprehensive work schemes in alignment with Learn to Swim Programme requirements.
Education
GCSE - GCSE
St Peters Collegiate School Academy
Wolverhampton 2017.09 - 7 2022
A-Levels -
St Peters Collegiate School Academy
Wolverhampton 2022.09 - 7 2024
NVQ Level 3 - Gym instructor and Personal Trainer
EFE learning
Wolverhampton 04/2025 - 12/2025
Skills
- Team player
- Professional attitude
- Excellent communication skills
- Always friendly and helpful
- Determined to succeed
- Positive outlook
- Organised
- Willing to learn
- General lifeguard duties
- Record-keeping
- Understanding IT
- Stakeholder management
- Initiative taking
- Health and Safety Compliance
Affiliations
- Gym, Reading, Running and sight seeing
Timeline
Property Manager
Leighton Paul property
2025.08 - Current
Health Club Assistant Cafe Manager
Heaths Health and Fitness
2024.12 - 2025.08
Swimming teacher part time
Wombourne Leisure Centre
2023.10 - Current
Leisure assistant and receptionist
Wombourne leisure centre
2023.08 - 2024.09
A-Levels -
St Peters Collegiate School Academy
2022.09 - 7 2024
Swimming Teacher
Salamanda Swimming School
2022.03 - 2023.07
GCSE - GCSE
St Peters Collegiate School Academy
2017.09 - 7 2022
NVQ Level 3 - Gym instructor and Personal Trainer
EFE learning
04/2025 - 12/2025
Custom
Wolverhampton,Wolverhampton
Personal Information
References
References available upon request.