Henry Boateng
Croy,surrey
Summary
Professional with extensive experience in customer service and client acquisition strategies. Proven ability to implement effective restocking protocols and maintain comprehensive product knowledge, resulting in improved operational efficiency and customer satisfaction. Committed to contributing skills and expertise in a fast-paced retail environment.
Dedicated Customer service with 7 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Experienced welder with over 2 years in metal fabrication industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
B&Q
New Malden, Kingston upon Thames
2020.10 - Current
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Assisted customers with product selection to ensure satisfaction.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
Welder fabricator
DesignPlan Lighting
Sutton, Surrey
2023.07 - 2023.08
- Met tight deadlines by managing time and resources effectively.
- Cut materials with precision using power saws, achieving accurate results.
- Produced strong welds using gas tungsten arc welding methods for critical installations.
- Demonstrated proficiency in MIG, TIG and stick welding for varied project requirements.
- Maintained high production levels through proficient use of various welding techniques.
- Operated grinders, clamps and drills to safety standards.
- Removed rough spots using portable grinders, hand files and scrapers.
Welder fabricator
Metal Metro
Croydon, Surrey
2023.09 - 2024.06
- Controlled and maintained press brakes and plasma cutters.
- Operated welding tools and equipment safely to minimise error and risk.
- Cut and handled metal and associated materials with care to eliminate damage.
- Created structures using MIG, TIG and arc welding methods.
- Identified welding defects and completed swift, quality repairs.
Education
Certificate of Higher Education - Welding, Mechanical engineering
San Gaetano
Vicenza Italy 2008.09 - 2013.06
Skills
- Restocking protocols
- Team player
- Customer Service
- Client acquisition techniques
- Hard-working
- Product knowledge
Languages
Italian
Fluent
English
Fluent
Twi
Elementary
Timeline
Welder fabricator
Metal Metro
2023.09 - 2024.06
Welder fabricator
DesignPlan Lighting
2023.07 - 2023.08
Customer assistant
B&Q
2020.10 - Current
Certificate of Higher Education - Welding, Mechanical engineering
San Gaetano
2008.09 - 2013.06