Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Henry Boateng

Croy,surrey

Summary

Professional with extensive experience in customer service and client acquisition strategies. Proven ability to implement effective restocking protocols and maintain comprehensive product knowledge, resulting in improved operational efficiency and customer satisfaction. Committed to contributing skills and expertise in a fast-paced retail environment.

Dedicated Customer service with 7 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Experienced welder with over 2 years in metal fabrication industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Customer assistant

B&Q
New Malden, Kingston upon Thames
10.2020 - Current
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Assisted customers with product selection to ensure satisfaction.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Handled cash and card payments with accuracy.

Welder fabricator

DesignPlan Lighting
Sutton, Surrey
07.2023 - 08.2023
  • Met tight deadlines by managing time and resources effectively.
  • Cut materials with precision using power saws, achieving accurate results.
  • Produced strong welds using gas tungsten arc welding methods for critical installations.
  • Demonstrated proficiency in MIG, TIG and stick welding for varied project requirements.
  • Maintained high production levels through proficient use of various welding techniques.
  • Operated grinders, clamps and drills to safety standards.
  • Removed rough spots using portable grinders, hand files and scrapers.

Welder fabricator

Metal Metro
Croydon, Surrey
09.2023 - 06.2024
  • Controlled and maintained press brakes and plasma cutters.
  • Operated welding tools and equipment safely to minimise error and risk.
  • Cut and handled metal and associated materials with care to eliminate damage.
  • Created structures using MIG, TIG and arc welding methods.
  • Identified welding defects and completed swift, quality repairs.

Education

Certificate of Higher Education - Welding, Mechanical engineering

San Gaetano
Vicenza Italy
09.2008 - 06.2013

Skills

  • Restocking protocols
  • Team player
  • Customer Service
  • Client acquisition techniques
  • Hard-working
  • Product knowledge

Languages

Italian
Fluent
English
Fluent
Twi
Elementary

Timeline

Welder fabricator

Metal Metro
09.2023 - 06.2024

Welder fabricator

DesignPlan Lighting
07.2023 - 08.2023

Customer assistant

B&Q
10.2020 - Current

Certificate of Higher Education - Welding, Mechanical engineering

San Gaetano
09.2008 - 06.2013
Henry Boateng