Cyrus Parsons

Sales and customer service

• Approaching customers on the shop floor and starting conversations about what they are looking for
• Asking questions to understand needs and suggesting suitable products and related items
• Handling refunds, exchanges and complaints calmly and in line with store policy

Communication

• Clear and professional when speaking with customers and colleagues
• Able to explain product features and differences in straightforward terms

Computer and till skills

• Confident using tills and in-store systems to complete transactions
• Proficient in Microsoft Word, Excel, PowerPoint and Teams
• Accurate with basic data entry and record keeping

Organisation and teamwork

• Balancing serving customers with restocking and merchandising
• Working with colleagues to complete daily tasks in a fast-paced environment