Hemangini Parmar
London,UK
Summary
Experienced Team Leader and Customer Support professional with strong leadership and organisational skills, supporting daily operations, scheduling, and team performance. Proficient in CRM systems (ION, ZOHO), JD Edwards, and Tally, with experience in customer issue resolution, data analysis, invoicing, and process improvement in fast-paced environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team leader
RGIS
London, United Kingdom
10.2024 - Current
- Supervised and led stock audit teams to deliver accurate inventory counts.
- Ensured compliance with RGIS procedures, quality standards, and timelines.
- Reviewed audit data, resolved discrepancies, and ensured reporting accuracy.
- Acted as key contact for clients during stocktaking operations.
- Trained, coached, and supported auditors to improve performance.
- Enforced health, safety, and operational compliance on-site
- Performed asset tagging and verification in line with M&S procedures.
- Supported merchandising activities, including product placement and layout compliance.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Customer Support Manager
Idex India Private Limited
Vadodara, India
04.2021 - 09.2024
- Managed office administration, including invoicing, accounts payable, payroll submissions, and payment runs.
- Maintained several email inboxes, responding to customer and internal queries professionally and efficiently.
- Coordinated with internal and external teams to streamline office processes, support audits, and implement new procedures.
- Collaborated with sales and production teams to manage order-related inquiries and follow up on outstanding payments.
- Updated office management on team's activities and progress at weekly meetings.
- Delivered new hire training and mentored established staff on processes and procedures.
Senior Document Controller
Advanced Systek Private limited
Vadodara, India
10.2016 - 03.2021
- Developed new templates for documentation, improving clarity and consistency.
- Collaborated closely with project teams for effective communication flow.
- Administered document management system, ensuring smooth business operations.
- Facilitated smooth interdepartmental collaboration through timely provision of required documents.
- Communicate with customer, share invoice tracking details, resolve customer's queries and provide necessary details.
- Tracked all incoming and outgoing correspondence, maintaining a clear record of communications.
- Produced document progress reports for senior managers.
Education
GCSEs - Master of Commerce (M.Com) with a focus on accounting, finance, and business management.
Sardar Patel University
India 07.2014 - 04.2016
GCSEs - Accounting and Finance
Maharaja Sayajirao University
Vadodara India 06.2010 - 03.2013
Skills
- Leadership proficiency
- Performance improvement tactic
- Customer Service and Communication
- Scheduling and Coordination
- Organizational and Audit Support
- CRM Software (ION and ZOHO), JD Edward and Tally
- Microsoft Excel, Power point, Word, Outlook, Office and Google Suite
- Record Keeping and Data Entry
- Invoicing and Accounts Payable
- Team performance data analysis
- Feedback implementation strategy
Affiliations
- Exploring new places
- Reading novels and books
Languages
English
Advanced
Hindi
Fluent
Certification
- Human Resource Management (Short Course) – MS University
- Best Performer Award – Recognized for excellence in performance and customer service.
Timeline
Team leader
RGIS
10.2024 - Current
Customer Support Manager
Idex India Private Limited
04.2021 - 09.2024
Senior Document Controller
Advanced Systek Private limited
10.2016 - 03.2021
GCSEs - Master of Commerce (M.Com) with a focus on accounting, finance, and business management.
Sardar Patel University
07.2014 - 04.2016
GCSEs - Accounting and Finance
Maharaja Sayajirao University
06.2010 - 03.2013