Helena Onichowska
Northampton
Summary
I am experienced in administrative roles, rota planning, and customer service. I possess strong communication skills, a strong work ethic, and a versatile approach to my workload. I am working towards Project Management Practitioner qualifications.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Rota Planner
HalloHealthcare Group for Lloyds Pharmacy
Coventry
2020.03 - 2023.10
- Planning and maintaining the rota for approximately 400 pharmacists nationwide, including processing holiday requests, sick leave, maternity leave.
- Resolve colleague's queries regarding their schedule, payments and Annual Leave.
- Working as a part of a team to provide the pharmacist's cover for every pharmacy in the business.
Rota Coordinator
McKesson for Lloyds Pharmacy
Coventry
2018.10 - 2020.03
- Providing urgent sickness cover, and re-allocating staff according to business needs.
- Proactively ensuring that the most cost-effective solution is implemented, including negotiating the hourly rates within budget constraints.
- Processing overtime forms, providing neccessary reports and KPIs.
- Building and maintaining proffessional relationships with various stakeholders, including pharmacists, outsourcing Agencies and Regional Management.
Admin Clerk
Eddie Stobart
Rugby, Warwickshire
2017.09 - 2018.09
- Booking drivers in and out of premises, completing relevant documentation
- Booking in all inbound stock using DWMS system
- Creating outbound orders
- Organising schedule for deliveries and collections.
Supply Teaching Assistant
Brooke School
Rugby, Warwickshire
2018.02 - 2018.05
Returns Admin
DHL
Rugby, Warwickshire
2016.12 - 2017.06
- Processing documentation of the returned stock
- Updating database of all products returns
- Liaising with stores and other departments for settling refund conditions.
Warehouse operative
MDA
Rugby, Warwickshire
2016.08 - 2016.12
Production operative
Autins Automotive
Rugby, Warwickshire
2016.05 - 2016.08
International planner
National, Transport Leszek
Bogdaniec, Poland
2015.04 - 2016.04
- Planning international routes throughout five countries (Poland, Germany, Netherlands, Belgium, Austria)
- Maintaining exceptional customer service standards with contractors and drivers
- Office administration (preparing and shipping invoices, keeping records, accounting commissions and costs of international travels).
Assistant psychologist
MENTIS
2013.05 - 2016.03
Receptionist
Greater Poland Institute of Psychotherapy WIP
2014.03 - 2014.06
Customer service specialist
Holicon Call Center
2013.10 - 2013.12
HR assistant/ Psychological consultant
EKO SALUS Association
2012.02 - 2012.06
Courtesy clerk
Foodland Supermarket
Honolulu
2011.09
Education
Master of Arts - Psychology
Adam Mickiewicz University
Poznan, Poland 2009.09 - 2015.10
A-Levels -
District Examination Board
Poznan, Poland 2009.06 -
GCSEs -
Sklodowska- Curie 2nd Secondary School
Gorzow, Poland 2006.09 - 2009.06
Skills
- PRINCE2 Foundation Certificate by Axelos
- AGILE PM Foundation Certificate by APMG International
- Computer skills: MS Word, Excel, Outlook, Powerpoint
- Solution Focused Brief Therapist, 1st level
- Well organised
- Customer Service
- Communication (in person and remotely)
- Team work
Interests
I am very passionate about caring for my two dogs and training them. I love to read, mainly fantasy literature, and work of polish Nobel Prize winner Olga Tokarczuk. Whenever time allows I like playing board games, socialising with friends, working on my allotment, and travelling.
Timeline
Rota Planner
HalloHealthcare Group for Lloyds Pharmacy
2020.03 - 2023.10
Rota Coordinator
McKesson for Lloyds Pharmacy
2018.10 - 2020.03
Supply Teaching Assistant
Brooke School
2018.02 - 2018.05
Admin Clerk
Eddie Stobart
2017.09 - 2018.09
Returns Admin
DHL
2016.12 - 2017.06
Warehouse operative
MDA
2016.08 - 2016.12
Production operative
Autins Automotive
2016.05 - 2016.08
International planner
National, Transport Leszek
2015.04 - 2016.04
Receptionist
Greater Poland Institute of Psychotherapy WIP
2014.03 - 2014.06
Customer service specialist
Holicon Call Center
2013.10 - 2013.12
Assistant psychologist
MENTIS
2013.05 - 2016.03
HR assistant/ Psychological consultant
EKO SALUS Association
2012.02 - 2012.06
Courtesy clerk
Foodland Supermarket
2011.09
Master of Arts - Psychology
Adam Mickiewicz University
2009.09 - 2015.10
A-Levels -
District Examination Board
2009.06 -
GCSEs -
Sklodowska- Curie 2nd Secondary School
2006.09 - 2009.06