Carole Melanaphy

Drive cultural change and innovation by collaborating with key stakeholders and delivering tailored programmes to teams around communication, collaboration and process mapping.
Design leadership training for both new and established leaders.
Coach leaders, teams, and groups to improve performance.
Conduct 360 feedback sessions and gap analysis to identify development needs and continue structured goal-setting sessions.
Designed and implemented training packages on civility, communication, leadership, team charter, and conflict resolution.

ACAS qualified Mediator for the service and across NUH.

Mental Health Trainer to promote wellbeing and awareness.

Involved in a major culture focus project where departments have been identified as failing.

Undertaking confidential listening sessions and reporting back analytics and findings.

Staff survey, ensuring all applicable staff are able to participate. As national statistics become available, feed back to divisions on results. Liaise with stakeholders to tailor interventions in areas where concerns have been raised and analyse growth/change within teams, ensuring change is embedded.

Continuing to ensure trust values remain visible and embedded into every day work environments and reflect in patient care.

My responsibilities involved researching, writing, and delivering learning interventions across the Police Service. I developed the Leadership and Development course to align with contemporary management standards. The Service underwent cultural change via ‘people' training for newly promoted Sergeants, for which I developed and delivered Coaching Conversations, Wellbeing, Mental Health and Neurodiversity, Mediation, and Leadership training. I authored a successful business plan for Police HQ to become an accredited ILM Coaching Centre and wrote the ILM Level 3 coaching course content for internal and external stakeholders.

Facilitated change initiatives and engaged with a variety of stakeholders to drive changes aligned with business goals.
Implemented staff surveys and engagement schemes, improving organisational culture.
Developed new systems for PDR and 1-to-1 reporting with project teams.
Collaborated with external services on joint policies and training for resource sharing.
Oversaw mediation team, ensuring skill development through CPD sessions.
Partnered with neighbouring services to integrate mediators across organisations.
Embedded core values within the organisation, facilitating understanding and enactment by employees.
Conducted confidential meetings, analysing survey data to guide strategic planning.

As the first point of contact for all EMAS personnel, I was responsible for managing shift patterns, sickness, return to work, overtime, and financial adherence, whilst ensuring adequate cover. Policy compliance and updating procedures as required, coordinating leave and compliant ambulance cover across four counties, ensuring Equality and Diversity standards and training, designing and delivering EDI training, communication interventions, leadership sessions and mediating within the East Midlands.

I worked within a team of Speech and Language Therapists spanning four hospital sites, maintaining patient records, scheduling appointments, and producing confidential reports. I introduced an archiving system, trained staff on its use, and delivered training on the NHS S1 system. Additionally, I facilitated workshops for patients with dementia and stroke, as well as their families, to support their communication and understanding.

I served as Administrator to School Inspectors, organising and setting up school inspections throughout Nottinghamshire, and managing all related documentation and reporting.

My role was Director and owner and was extremely varied from training - both teachers and customers from a very diverse audience, children and schools, colleges, members of the general public and specialist workshops for people with learning disabilities to designing and working with development companies to create bespoke craft items and appearing on live TV for over five years as a Craft Expert, demonstrating items for sale which included working for several well-known companies using and demonstrating their products, creating training DVD's as well as my own bespoke products - making porcelain figurines and dolls for Harrods and Hanley's. These were manufactured in my studio by my specialist team of employees. In this role, I employed a small workforce and ran all of the day to day business aspects, such as purchasing, HR and welfare, design, finance, wages etc.

Initially responsible for the HR department, managing the typing pool and small factory shop, handling payroll and cash transactions as well as secretary to the Division Manager. I was promoted to implement Just in Time supply chain management and served as Project Manager overseeing contract packing, managing a large internal and was responsible for an external teams of contract packers. Through this work I delivered L&D training for external clients, including Mars, Pedigree, and Boots.

I was responsible for ensuring timely delivery of goods, managing company vehicles, and coordinating with contractors. I established systems to monitor driver hours, ensure vehicle safety and compliance, and set achievable targets.