Helen Gee-Smith
Stockton-on-Tees,United Kingdom
Summary
Dedicated and skilled care professional with extensive expertise in delivering personalised care to individuals with diverse needs, including those with hearing impairments, dementia, and palliative care requirements. Proficient in British Sign Language L2 and adept at tailoring care plans, maintaining hygiene standards, and ensuring patient confidentiality. Demonstrates strong decision-making abilities, resilience, and a focus on consistent, quality care while excelling in mobility support, medication administration, and emergency response preparedness. Experienced in de-escalating conflict situations and building trust with patients through effective communication and active listening. Committed to enhancing patient well-being by collaborating with medical staff and providing compassionate support tailored to individual needs.
Compassionate and driven individual with a background in healthcare support and patient care, bringing strong communication and problem-solving skills. Proven ability to handle medical emergencies and provide personal care with empathy and respect. Dedicated to fostering a safe and nurturing environment to enhance well-being and quality of life for residents.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Senior care assistant
Prestige
Stockton-on-Tees
2023.08 - Current
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Developed personalised care plans that increased resident satisfaction.
- Facilitated social activities that enhanced resident engagement and well-being.
- Conducted regular health checks on residents to ensure well-being.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Delivered compassionate end-of-life care, respecting the dignity of the individual at all times.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Maintained accurate records of residents' progress and medical history.
- Built positive relationships with clients through effective communication, contributing to high satisfaction ratings.
- Assisted clinical staff with wound care and health assessments, enhancing continuity of care across support teams.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Involved clients in decision-making to promote independence.
- Assisted nurses during emergencies, aiding in efficient patient care.
- Assisted nurses with medical procedures, ensuring safety and efficiency.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Provided first-aid assistance to employees during emergencies.
- Assisted others during emergencies, ensuring minimal harm to any party involved.
Care assistant/Personal Assistant
Direct Payment
2006.02 - 2026.02
- Assisted families with direct payments for over 15 years.
Provided care within home environments to promote independence.
Supported individuals in building confidence on their path to self-sufficiency. - Coordinated recreational activities to foster social interaction and community engagement among residents.
- Assisted patients with essential daily tasks to promote comfort and improve quality of life.
- Respected privacy and dignity of each resident during provision of care services.
Medical Inclusion Assistant
High Tunstall School
2016.09 - 2018.02
- Administered medication to students requiring daily doses during school hours.
- Lead medical role to distribute medication in school
- Provided emergency first aid to students during accidents, resulting in immediate relief.
- Organised routine immunisations for students to improve community-wide health.
- Liaised with external medical professionals to coordinate support services for students' health needs.
- Liaised effectively with external healthcare providers to secure additional support services for special needs students.
- Write care plans and risk assessments
- Lead care co-ordination meetings
- Lead multiagency meetings
- Collaborated closely with teaching staff for the promotion of a healthy lifestyle within the school environment.
- Handled confidential information, maintaining discretion and integrity.
- Ran breakfast club, providing support and mentoring for pupil premium students to enhance their educational experience.
- Participated in parent-teacher meetingsand provided valuable input regarding students' physical wellbeing.
- Assisted in creating school policies related to health and wellness; promoted an inclusive educational setting.
- Performed initial assessments on new students, ensuring proper medical records were established.
- Minimised risk of infection by maintaining medical instruments, using sterilisation and infection control techniques.
- Guaranteed a safe environment for students and staff by developing and updating health-related policies.
Inclusion Assistant with Responsibility for Signing
High Tunstall School
2010.09 - 2014.08
- Delivered basic BSL training for staff and students.
- Contributed to development of best practice guides, enhancing teaching strategies for hearing-impaired students.
- Supported testing and monitoring of hearing loss in students.
- Facilitated pre and post-tutoring sessions.- Assisted a young boy with profound hearing loss in mainstream classes to help him integrate into the school community. - Executed repairs for hearing aids and technology used by all hearing-impaired students in the school. - Delivered basic British Sign Language (BSL) training to staff and students. - Contributed to the development of best practice guides for teaching hearing-impaired students. - Supported the testing and monitoring of hearing loss in students. - Facilitated pre- and post-tutoring sessions.
- Coordinated education programmes in collaboration with teachers and school management, improving support for diverse learners.
- Liaised with schools and healthcare providers for comprehensive care provision.
- Participated actively in staff meetings, contributing ideas for overall improvement of the school curriculum.
- Collaborated with colleagues, enriching the school's curriculum content.
Waitress and Bar staff
Staincliffe Hotel
Hartlepool
2006.09 - 2008.06
- Waited on tables within the Ocean restaurant, worked behind the bar serving a range of beverages, responsibility for till keeping and money handling.
Care Assistant Bank Staff
Voyage Care
2006.04 - 2007.10
- Supported adults within group homes, enabling them to become independent and valued.
Waitress
Pizza Hut UK LTD
Hartlepool
2006.06 - 2006.09
- I waited on tables, ordering food and providing an enjoyable pizza hut experience for customers. My roles included bringing food to tables, washing pots, taking inventory, cleaning and being responsible for money.
Education
GCSE's -
Brierton Community School
1999.01 - 2004.01
A Levels - undefined
English Martyrs 6th form college
Skills
- British Sign Language L2
- Adaptive to changing environments
- Home health care Experiences
- Hearing impairments Experience
- Record keeping
- Confident in decision making
- Can use own initiative
- Good people skills
- Focused on consistent, quality care
- Feeding and oral motor therapy aptness
- Can work in a team
- Good time keeping
- Delivering personalised care
- Emergency response preparedness
- Resilience and stamina
- Palliative care knowledge
- Deescalating conflict situations
- Respecting patient confidentiality
- Hygiene maintenance competence
- Communication with medical staff
- Dementia care training
- Listening to patients' needs
- Tailoring care plans
- Wound dressing competency
- Building trust with patients
- Mobility support experience
- Elderly support
- Basic life support
- Patient care
- Medication Administration
Accomplishments
- First aid at work level 3 (vtq)
- Three hour moving and handling course
- Safe use of medicine in school
- OCN Credit4Learning Level 4- Understanding and Applying Good Practice with People with Autism
- Level 2 BSL
- Youth Mental Health for England
- CACHE level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care
- CACHE Level 2 Certificate in Understanding Specific Learning Difficulties
Languages
British Sign Language
Intermediate
References
Current Employer
Prestige Group
Manager- Mark.Mounter@Prestigegroup.uk.com
The nurse I work alongside at Prestige
Catherine Mason
kepierchair133a@yahoo.com
Timeline
Senior care assistant
Prestige
2023.08 - Current
Medical Inclusion Assistant
High Tunstall School
2016.09 - 2018.02
Inclusion Assistant with Responsibility for Signing
High Tunstall School
2010.09 - 2014.08
Waitress and Bar staff
Staincliffe Hotel
2006.09 - 2008.06
Waitress
Pizza Hut UK LTD
2006.06 - 2006.09
Care Assistant Bank Staff
Voyage Care
2006.04 - 2007.10
Care assistant/Personal Assistant
Direct Payment
2006.02 - 2026.02
GCSE's -
Brierton Community School
1999.01 - 2004.01
A Levels - undefined
English Martyrs 6th form college