Imogen Battin
Exeter,Devon
Summary
Experienced Senior Residential Care Worker and Operations Manager based in Exeter, Devon, with a strong background in person-centred care and operational leadership. Skilled in British Sign Language, safeguarding practices, and care plan implementation, fostering a nurturing environment for Deaf children and young people. Proven expertise in logistics, stock management, and event coordination within the sporting industry. Committed to promoting inclusive sports initiatives and enhancing professional knowledge through ongoing education. I have a strong transferable skill set developed across roles in operations management, childcare, and inclusive sport. My experience has strengthened my communication, supported to manage the team, leadership, safeguarding, organisation, and problem-solving abilities, which I can apply effectively across different sectors and environments. I am adaptable, confident working with diverse individuals, and able to transfer my skills to new roles and responsibilities quickly. To add, in my recent role within the academy, I have accomplished three interpreting appointments due to the lack of interpreters available. This included a dentist appointment, an A&E appointment, a doctors appointment and a vital appointment to St Georges Hospital in London.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Residential Care Worker
The Deaf Academy
Exeter, Devon
2023.04 - Current
- I provide person-centred care and support to Deaf children and young people within a residential setting, promoting their wellbeing, independence, communication, and personal development. I use British Sign Language (BSL) and other accessible communication methods to build positive relationships and support young people with their daily routines, emotional wellbeing, education, and social activities. I work closely with families, education staff, and multidisciplinary professionals to implement care plans, safeguard children and young people, manage challenging behaviours, and maintain accurate records. Through my role, I have developed strong communication, safeguarding, and advocacy skills while creating a safe, nurturing, and inclusive environment. I am currently working towards a Level 6 qualification to further enhance my professional knowledge and leadership skills within children's residential care. I recently participated in a half marathon to raise money for the academy.
Operations Manager
ArmaUrto
Exeter, Devon
2020.11 - Current
- As an Operations Manager for a cycle clothing brand, I oversee daily operations, including logistics, stock management, supplier relationships, and customer service. I also coordinate cycling events, trade shows, and promotional activities, ensuring successful delivery and strong brand representation. Additionally, I support disability snowsports initiatives and have been introduced to the Deaflympics movement, strengthening my understanding of inclusive sport. This role continues to develop my leadership, organisational, and project management skills within a fast-paced sporting environment.
Photographic Model at Jo Cunningham Photography
Jo Cunningham
Topsham, Devon
2017.02 - 2022.02
- Modeled for portfolio brand exposure, supporting consistent visual presentation requirements.
Private Nanny
Private
Exeter, Devon
2019.01 - 2021.12
- Served as friendly, hardworking, punctual nanny for three children with support needs.
Brand Rep Hollister at Hollister & Co
Hollister Co.
Exeter, Devon
2018.08 - 2020.11
- Deliver excellent customer service while promoting Hollister products and brand values.
Photographic Model at Sarah Trebble Couture
Sarah Trebble
Exeter, Devon
2017.09 - 2019.09
- Modelled latest collections appearing in local magazines through curated styling choices.
Events Assistant at Good Game Company
Exeter College
Topsham, Devon
2017.05 - 2019.05
- Assisted with events by serving food and supporting customer interactions.
Temporary Jigsaw Sales Assistant at Jigsaw
Exeter College
Exeter, Devon
2018.04 - 2018.07
- Assisted customers with product selection using detailed guidance aligned with needs.
Social media promotion at FAIRSILVER
Fair silver
Exeter, Devon
2016.11 - 2017.11
- Support promoting emerging brand by building engaging social media space and platform.
Sales Assistant (weekend) at Out Of The Woods
Out of the Woods
Exeter, Devon
2016.05 - 2017.05
- Assisted customers with product choices and shared clear shopping details.
Fully ran shop during weekend trading hours.
Opened shop, set out merchandising, and managed end-of-day cashing up.
Junior Seasonal Sales Assistant at Neal's Yard Rem
Exeter College
Exeter, Devon
2016.11 - 2016.12
- Supported customer interactions in fast-paced seasonal retail sales environment.
Various Childminding positions at Various families
Private
Exeter, Devon
2015.11 - 2016.01
- Provide safe, child-centred care, prioritizing wellbeing, comfort, and safeguarding.
Work Experience at BCR Associates
BCR Associates
Exeter, Devon
2011.08 - 2013.12
- Perform online customer-facing tasks while managing work spreadsheets and business context.
Education
NVQ Level 3 - NVQ level 3 children and social care
The Deaf Academy
Exeter2025
A-Levels - A Levels
A Levels, Exeter College, Exeter
Exeter2018
GCSEs - GCSE
GCSE, St. Peter's Church of England Aided school,
Exeter2015
Skills
- Person-centred care
- British Sign Language
- Care plan implementation
- Safeguarding practices
- Advocacy skills
- Customer relationship management
- Event coordination
- Emotional support
- Team leadership
- Communication strategies
- Positive attitude
- Communication
- Creative thinking
- Time-management
- Calm under pressure
- Professionalism
- Compassionate empathy
Languages
British Sign Language
Advanced
C1
Certification
- BSL level 3 certification (currently undertaking level 6 BSL exams)
- NVQ level 3 Diploma in Children and Young People
- Medication lead - Emar super user
- MSI intervenor course
- Epilepsy trained
- Peg trained
- AAC device and communication
- Neurodivergent trained
- Oliver McGowan trained
- TeamTeach trained level 2 (positive behaviour training)
- ADHD and Autism external course - Esteem Team
Hobbies and interests
- Photography and graphics
- Gym and classes
- Cake/Patisserie/Chocolate making
- Skiing
- Sign Language support to beginners/keen learners
- Walking
Timeline
Senior Residential Care Worker
The Deaf Academy
2023.04 - Current
Operations Manager
ArmaUrto
2020.11 - Current
Private Nanny
Private
2019.01 - 2021.12
Brand Rep Hollister at Hollister & Co
Hollister Co.
2018.08 - 2020.11
Temporary Jigsaw Sales Assistant at Jigsaw
Exeter College
2018.04 - 2018.07
Photographic Model at Sarah Trebble Couture
Sarah Trebble
2017.09 - 2019.09
Events Assistant at Good Game Company
Exeter College
2017.05 - 2019.05
Photographic Model at Jo Cunningham Photography
Jo Cunningham
2017.02 - 2022.02
Social media promotion at FAIRSILVER
Fair silver
2016.11 - 2017.11
Junior Seasonal Sales Assistant at Neal's Yard Rem
Exeter College
2016.11 - 2016.12
Sales Assistant (weekend) at Out Of The Woods
Out of the Woods
2016.05 - 2017.05
Various Childminding positions at Various families
Private
2015.11 - 2016.01
Work Experience at BCR Associates
BCR Associates
2011.08 - 2013.12
NVQ Level 3 - NVQ level 3 children and social care
The Deaf Academy
A-Levels - A Levels
A Levels, Exeter College, Exeter
GCSEs - GCSE
GCSE, St. Peter's Church of England Aided school,