Helen Ferguson
Delabole,Cornwall
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Relief Milker
Bradley’s Dairy
Delabole, Cornwall
2025.08 - Current
Family carer
Not employed
Delabole , Cornwall
2023.02 - 2025.03
- Provided compassionate care and support to family members with diverse needs.
Lead barista
Maggi’s Coffee Kiosk
Port isaac, Cornwall
2024.03 - 2025.01
Ceramic Artist
Self Employed, Own Business
Delabole, Cornwall
2020.01 - 2024.01
- Designed and created unique ceramic pieces using various techniques and materials.
- Explored and experimented with glazing techniques to enhance aesthetic appeal of finished pieces.
- Managed inventory of supplies and materials to ensure timely availability for projects.
- Provided support in setting up exhibitions and displays to showcase artistic work to the public.
Telephone sales agent
Hogtronix
Delabole, Cornwall
2018.05 - 2020.01
- Developed rapport with customers through effective communication and active listening.
- Utilised customer relationship management software to track interactions and manage leads.
Barista supervisor
Trevathan Strawberry Farm
St Endellion , Cornwall
2018.02 - 2018.09
- Supervised daily operations of coffee shop to ensure efficient workflow and high customer satisfaction.
Pottery assistant
St Nectans Pottery
Tintagel, Cornwall
2008.07 - 2014.04
- Assisted in creation of ceramic pieces by preparing clay and ensuring proper consistency.
- Operated pottery wheels and kilns to produce high-quality pottery items for various projects.
Office assistant
Fisher Scientific
Tintagel, Cornwall
2006.03 - 2006.12
- Managed daily office operations to ensure efficient workflow and productivity.
- Assisted in the preparation of reports and presentations to support departmental initiatives.
- Developed and maintained filing systems to ensure easy access to important documents.
- Communicated effectively with clients and vendors to resolve inquiries and issues promptly.
Analytical chemistry analyst
Fisher Scientific
Tintagel, Cornwall
1998.05 - 2006.02
- Maintained accurate records of laboratory activities and results in compliance with regulatory requirements.
- Tested thoroughly using diverse analytical methods such as GC, HPLC and UV Spectroscopy.
Education
BTEC National Diploma - Countryside Management
Duchy College
Stoke Climsland 09/1996 - 07/1998
BTEC First Diploma - Countryside and Environmental Studies
Duchy College
Stoke Climsland 09/1996 - 07/1997
GCSEs -
Sir James Smiths School
Camelford 09/1990 - 09/1995
Skills
- Administrative tasks execution
- Strong verbal communication
- Reliable timekeeping
- Adaptable to changes
- Filing and record keeping
- Handling difficult situations
- Microsoft Office Suite
- Polite phone manner
- Multitasking
Affiliations
- Delabole Carnival Committee since 2013 currently Chairwoman.
- Delabole Parish Council Chairwoman
- Delabole Windfarm Community Funding Committee
- Gardening, Swimming & Ceramics
Certification
BIIAB Level 2 Award for Personal licence Holders, May 2025
DBS Basic Certificate - May 2025
Premises licence/Club Holder for Delabole Carnival Marquee
Level 2 Food & Hygiene & Safety (Catering) May 2024
References
References available upon request.
Timeline
Relief Milker
Bradley’s Dairy
2025.08 - Current
Lead barista
Maggi’s Coffee Kiosk
2024.03 - 2025.01
Family carer
Not employed
2023.02 - 2025.03
Ceramic Artist
Self Employed, Own Business
2020.01 - 2024.01
Telephone sales agent
Hogtronix
2018.05 - 2020.01
Barista supervisor
Trevathan Strawberry Farm
2018.02 - 2018.09
Pottery assistant
St Nectans Pottery
2008.07 - 2014.04
Office assistant
Fisher Scientific
2006.03 - 2006.12
Analytical chemistry analyst
Fisher Scientific
1998.05 - 2006.02
BTEC National Diploma - Countryside Management
Duchy College
09/1996 - 07/1998
BTEC First Diploma - Countryside and Environmental Studies
Duchy College
09/1996 - 07/1997
GCSEs -
Sir James Smiths School
09/1990 - 09/1995