Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Helen Ferguson

Delabole,Cornwall

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

27
27
years of professional experience
1
1
Certification

Work history

Relief Milker

Bradley’s Dairy
Delabole, Cornwall
08.2025 - Current

Family carer

Not employed
Delabole , Cornwall
02.2023 - 03.2025
  • Provided compassionate care and support to family members with diverse needs.

Lead barista

Maggi’s Coffee Kiosk
Port isaac, Cornwall
03.2024 - 01.2025

Ceramic Artist

Self Employed, Own Business
Delabole, Cornwall
01.2020 - 01.2024
  • Designed and created unique ceramic pieces using various techniques and materials.
  • Explored and experimented with glazing techniques to enhance aesthetic appeal of finished pieces.
  • Managed inventory of supplies and materials to ensure timely availability for projects.
  • Provided support in setting up exhibitions and displays to showcase artistic work to the public.

Telephone sales agent

Hogtronix
Delabole, Cornwall
05.2018 - 01.2020
  • Developed rapport with customers through effective communication and active listening.
  • Utilised customer relationship management software to track interactions and manage leads.

Barista supervisor

Trevathan Strawberry Farm
St Endellion , Cornwall
02.2018 - 09.2018
  • Supervised daily operations of coffee shop to ensure efficient workflow and high customer satisfaction.

Pottery assistant

St Nectans Pottery
Tintagel, Cornwall
07.2008 - 04.2014
  • Assisted in creation of ceramic pieces by preparing clay and ensuring proper consistency.
  • Operated pottery wheels and kilns to produce high-quality pottery items for various projects.

Office assistant

Fisher Scientific
Tintagel, Cornwall
03.2006 - 12.2006
  • Managed daily office operations to ensure efficient workflow and productivity.
  • Assisted in the preparation of reports and presentations to support departmental initiatives.
  • Developed and maintained filing systems to ensure easy access to important documents.
  • Communicated effectively with clients and vendors to resolve inquiries and issues promptly.

Analytical chemistry analyst

Fisher Scientific
Tintagel, Cornwall
05.1998 - 02.2006
  • Maintained accurate records of laboratory activities and results in compliance with regulatory requirements.
  • Tested thoroughly using diverse analytical methods such as GC, HPLC and UV Spectroscopy.

Education

BTEC National Diploma - Countryside Management

Duchy College
Stoke Climsland
09/1996 - 07/1998

BTEC First Diploma - Countryside and Environmental Studies

Duchy College
Stoke Climsland
09/1996 - 07/1997

GCSEs -

Sir James Smiths School
Camelford
09/1990 - 09/1995

Skills

  • Administrative tasks execution
  • Strong verbal communication
  • Reliable timekeeping
  • Adaptable to changes
  • Filing and record keeping
  • Handling difficult situations
  • Microsoft Office Suite
  • Polite phone manner
  • Multitasking

Affiliations

  • Delabole Carnival Committee since 2013 currently Chairwoman.
  • Delabole Parish Council Chairwoman
  • Delabole Windfarm Community Funding Committee
  • Gardening, Swimming & Ceramics

Certification

BIIAB Level 2 Award for Personal licence Holders, May 2025

DBS Basic Certificate - May 2025

Premises licence/Club Holder for Delabole Carnival Marquee

Level 2 Food & Hygiene & Safety (Catering) May 2024

References

References available upon request.

Timeline

Relief Milker

Bradley’s Dairy
08.2025 - Current

Lead barista

Maggi’s Coffee Kiosk
03.2024 - 01.2025

Family carer

Not employed
02.2023 - 03.2025

Ceramic Artist

Self Employed, Own Business
01.2020 - 01.2024

Telephone sales agent

Hogtronix
05.2018 - 01.2020

Barista supervisor

Trevathan Strawberry Farm
02.2018 - 09.2018

Pottery assistant

St Nectans Pottery
07.2008 - 04.2014

Office assistant

Fisher Scientific
03.2006 - 12.2006

Analytical chemistry analyst

Fisher Scientific
05.1998 - 02.2006

BTEC National Diploma - Countryside Management

Duchy College
09/1996 - 07/1998

BTEC First Diploma - Countryside and Environmental Studies

Duchy College
09/1996 - 07/1997

GCSEs -

Sir James Smiths School
09/1990 - 09/1995
Helen Ferguson