Summary
Overview
Work history
Education
Skills
Timeline
Generic

Helen Featham

Rotherham,S.Yorkshire

Summary

Skilled team member with background in railway transport. Always ready to help passengers and crew members to complete smooth journeys. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments.

Overview

26
26
years of professional experience
8
8
years of post-secondary education

Work history

Train Manager

East Midlands Railway
Sheffield, South Yorkshire
2009.04 - Current
  • I am responsible for the safety of customers on board my trains.
  • I carry out revenue protection duties.
  • I assist with customer enquiries.
  • I keep everybody well informed throughout their journeys.
  • I check the train for any defects and ensure these are reported to maintenance.
  • I deal with delays and disruption, liaising with route control and the driver to keep everybody well informed.
  • I supervise the customer hosts on board and ensure first class services are delivered well and help out with this.
  • I keep an eye out for customers with any additional needs or disabilities. Ensuring access ramps are provided when required.

Senior Customer Host

Midland Mainline and East Midlands Trains
Sheffield, South Yorkshire
2007.04 - 2009.04
  • I assisted the train manager wherever needed with safety duties.
  • I supervised the customer hosts on board, delegating tasks or them on that journey.
  • I was in charge of stock control paperwork, ensuring all sales were accounted for and cash takings balanced.
  • I played a part in the teams delivering our silver service first class full breakfast service.
  • I ensured the train was clean and ready for its next service.

Customer Host

Midland Mainline
Sheffield, South Yorkshire
1998.05 - 2007.04
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Created memorable customer experiences through attentive, responsive service.
  • I worked as part of a team to deliver an excellent service to all our customers.
  • I worked in both first and standard providing trolley services and working the buffet bar.
  • I was part of the team delivering our silver service breakfast.
  • I always worked hard to clean and prepare the train for the next journey, ensuring it was left in a way I would like to find it.

Education

Not completed - Biomedical Sciences

Liverpool John Moores University
Liverpool
1994.09 - 1996.05

A-Levels -

Thomas Rotherham College
Rotherham
1992.09 - 1994.06

GCSEs -

Penistone Grammar School
Sheffield
1987.09 - 1992.06

Skills

  • First Aid in the workplace
  • Food hygiene

Timeline

Train Manager

East Midlands Railway
2009.04 - Current

Senior Customer Host

Midland Mainline and East Midlands Trains
2007.04 - 2009.04

Customer Host

Midland Mainline
1998.05 - 2007.04

Not completed - Biomedical Sciences

Liverpool John Moores University
1994.09 - 1996.05

A-Levels -

Thomas Rotherham College
1992.09 - 1994.06

GCSEs -

Penistone Grammar School
1987.09 - 1992.06
Helen Featham