Skilled team member with background in railway transport. Always ready to help passengers and crew members to complete smooth journeys. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work history
Train Manager
East Midlands Railway
Sheffield, South Yorkshire
2009.04 - Current
I am responsible for the safety of customers on board my trains.
I carry out revenue protection duties.
I assist with customer enquiries.
I keep everybody well informed throughout their journeys.
I check the train for any defects and ensure these are reported to maintenance.
I deal with delays and disruption, liaising with route control and the driver to keep everybody well informed.
I supervise the customer hosts on board and ensure first class services are delivered well and help out with this.
I keep an eye out for customers with any additional needs or disabilities. Ensuring access ramps are provided when required.
Senior Customer Host
Midland Mainline and East Midlands Trains
Sheffield, South Yorkshire
2007.04 - 2009.04
I assisted the train manager wherever needed with safety duties.
I supervised the customer hosts on board, delegating tasks or them on that journey.
I was in charge of stock control paperwork, ensuring all sales were accounted for and cash takings balanced.
I played a part in the teams delivering our silver service first class full breakfast service.
I ensured the train was clean and ready for its next service.