BEATRICE Mcevoy
Birkenhead,Merseyside
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
26
26
years of professional experience
Work history
Exam invigilator
Hays Recruitment
Liverpool, Merseyside
2023.01 - 2024.01
- Announced times at periodic intervals as necessary.
- Provided eligible students with extra time in line with exam regulations.
- Positioned signage to minimise noise in hallways and outside areas.
- Explained exam conditions and procedures before entering exam area.
- Advised candidates on possessions permitted in exam venues to prevent rule breaches.
- Recorded details of late arrivals and early leavers in line with established procedures.
- Prepared desks with correct exam papers and accompanying tools.
- Removed distractions, retrieved mobile phones and monitored surrounding movements.
- Escorted early leavers out of exam areas and collected finished exam scripts.
- Maintained silent examination areas to give all candidates the opportunity to focus and showcase their abilities.
- Seated candidates in line with the seating plan.
- Guaranteed exam room functionality, fixing issues promptly and thoroughly.
- Scanned a large number of students to detect cheating attempts.
- Minimised exam disruptions by handling student queries in a quiet, unobtrusive manner.
Learning Resource Assistant
City of Liverpool College
Liverpool
2019.11 - 2022.02
- Maintained the Learning Resource Centre Employer as an attractive learning environment that encourages effective learning activity by providing support to staff and students
- Maintained a tidy environment, dealt with problems and reported to Estates/IT departments where necessary
- Handled challenging behaviour and maintained acceptable standards of behaviour in line with College Values in the Learning Resource Centre and across the College's
- Worked with students and staff to provide a learning resource service which supports the learning and teaching needs of students and staff throughout the college
- Worked within the LRC team to provide support for resource-based learning and assist with the preparation of learning skills support materials
- Assisted in the preparation of high-quality LRC publications, following marketing guidelines using IT.
- Delivered friendly customer service in all public interactions.
- Maintained compliance with company ethics and safeguarding guidelines.
- Maintained strict confidentiality at all times.
Enrolment Assistant
City of Liverpool College
Liverpool
2019.08 - 2019.09
- Provided initial advice and information and used the College's Enrolment System to enrol students by telephone and in person
- Processed the payment of fees and ensured that accurate information was input for each enrolment per College procedures
- Carried out college administrative duties related to the enrolment of students including the recording of daily takings and filing of enrolment forms
- Gave help and advice to ESOL students with their applications.
Receptionist
Liverpool Everyman and Playhouse Theatres
Liverpool
2014.10 - 2019.06
- Led on keeping Reception presentable and functional, ensuring a warm and helpful welcome to artists, staff and guests
- Maintained stock levels in the department and ordered stationery as required
- Responded to queries and comments
- Resolved complaints in person sensibly and sensitively and passed on any issues to the Duty Manager
- Fulfilled the core fire evacuation responsibilities, acting as a hub for communication to ensure safe egress of those occupying the building, and remaining a key communicator during follow-up processes
- Monitored the fire system and was able to operate the alarm panel with confidence
- Provided a friendly, clear and well-informed service at all times both on the phone, in person and in writing
- Opened and closed the Theatres, performing walk rounds at unlock and lock up
- Operated a busy switchboard
- Maintained an accurate record of staff and visitors
- Dealt with deliveries and created passes for visitors and contractors
- Kept accurate and up-to-date information on electronic records
- Liaised with other departments to ensure the smooth running of performances and events
- Trained new Receptionists.
Archive Assistant
Grosvenor Corporation Psda Ltd
2008.01 - 2014.09
- Archived all documents connected to the construction of Liverpool One
- Covered a busy reception desk
- Booked meeting rooms
- Prepared meeting rooms
- Assisted during external events
- Liaised with internal and external clients
- Provided cover for the project director’s Personal Assistant.
Recruitment Officer
Royal Liverpool And Broadgreen University Hospital Nhs Trust
2003.12 - 2007.11
- Acted as the first point of contact for applicants enquiring about employment with NHS and escalated issues where appropriate
- Covered a busy reception during lunch and holiday breaks
- Inputted job application data quickly and accurately
- Photocopied job applications and information to be passed to appropriate managers
- Uploaded vacancies onto NHS Jobs ensuring all appropriate authorisation e.g
- Cost control approval, has been obtained before the advertisement
- Administered all necessary safer recruitment pre-employment checks e.g
- CRB, professional registration, driving licence
- Processed new starter forms and ensured all new employee details were entered into ESR in an accurate and timely manner, ensuring good data quality
- Opened departmental post and distributed as appropriate
- Ensured all filing - paper and electronic - was kept up to date
- Answered the recruitment team's incoming telephone calls and provided an appropriate response to all recruitment enquiries
- Maintained computerised records as required e.g
- Recruitment trackers, details of contracts sent out, criminal records bureau disclosures etc.
Duty Manager
Neptune Theatre Liverpool
1998.03 - 2003.09
- Ensured the theatre was welcoming and safe for audiences by completing daily, weekly and monthly building checks
- Ensured the theatre environment was maintained to the highest standards including light cleaning of public areas
- Supervised the ushering team on duty and was responsible for the standards of service they delivered
- Coordinated the ushering team on duty and redistributed resources as necessary
- Received Audience Feedback (in person) and respond as needed
- Opened and closed the venue
- Led inductions of staff and visitors to the building
- Completed daily operations report documenting the events of the day/shift across all front-facing teams reconciliation of all floats and completion of daily banking
- Be responsible for the safety of all visitors to the theatre and take the lead in the evacuation in the case of an emergency and ensure all staff working in front-facing roles are aware of their roles in such a situation
- Completion of the opening and closing as needed including securing the building and setting the intruder alarm
- Acted as the designated first aider whilst on duty
- Checks of the first aid provisions and ordering more stock as needed
- Created rotas for both bar and ushering staff.
Education
BA Drama and Theatre Studies -
Liverpool Hope University
Skills
- Enhanced DBS Certificate (also on the update service)
- Proficient in Microsoft Office
- Safeguarding and Child Protection Policy & Procedures
- First Aid in the workplace
- Mental Health First Aid (Previously volunteered for the Samaritans)
- Exam room preparation
- Attendance management
- Invigilation training
- Identification processes
- Active listening
Custom
References available upon request.
Timeline
Exam invigilator
Hays Recruitment
2023.01 - 2024.01
Learning Resource Assistant
City of Liverpool College
2019.11 - 2022.02
Enrolment Assistant
City of Liverpool College
2019.08 - 2019.09
Receptionist
Liverpool Everyman and Playhouse Theatres
2014.10 - 2019.06
Archive Assistant
Grosvenor Corporation Psda Ltd
2008.01 - 2014.09
Recruitment Officer
Royal Liverpool And Broadgreen University Hospital Nhs Trust
2003.12 - 2007.11
Duty Manager
Neptune Theatre Liverpool
1998.03 - 2003.09
BA Drama and Theatre Studies -
Liverpool Hope University