Summary

Overview

Work History

Education

Skills

Certification

Custom

Affiliations

Timeline

Heidi Feaviour

Wisbech,Cambridgeshire

Summary

Accomplished professional with expertise in Microsoft Excel, Office 365, and Xero. Proficient in Adobe Photoshop, Indesign, Ai, and Canva for creative projects. Skilled in Wix and Wordpress web design, writing, customer service, digital marketing, social media management, and paid adverts. Experienced in diary management with a strong focus on efficiency and organisation. Aiming to leverage diverse skill set to contribute effectively to dynamic teams and drive business success.

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Self Employed Wedding Gown Alterations

Bourne Bridal Boutique

Bourne, Lincolnshire

02.2024 - 11.2024

Working from home sub-contracting for Bourne Bridal Boutique
Completed alterations of up to 11 dresses per week with speed.
Completed duties to deliver on targets with accuracy and efficiency.
Successfully delivered on tasks within tight deadlines.
Detailed business records including personal bookkeeping
Self development in digital marketing (Platforms, Apps, Web site and Ai)
Self development in AAT2 standard accountancy and embarking on Sage Payroll

Blind hand finishing

The Curtain and Blind Studio

Wisbech

03.2023 - 11.2024

Hand finishing blinds and curtains at a cutting table
Consistently arrived at work on time and ready to start immediately.
Achieving targets daily (2-5 blinds per day) to ensure daily deliveries of blinds to customers

Trainee Accountant

Stephenson Smart Accountancy

Wisbech

09.2022 - 11.2022

Training to be an accountant from entry level
Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
Conducted regular reconciliation of bank statements for improved fiscal control.
Employed Microsoft Excel skills to organise and manipulate large data sets.
Managed time strategically to prioritise urgent tasks.
Supported bookkeeping activities to maintain accurate and up-to-date records.
Worked under guidance of accountants to prepare financial data in correct formats.
Organised physical documentation of financial records in required formats and according to proper bookkeeping principles.
Scanned financial records, locating and correcting any errors.

Retail Shop Manager

Young Romantics Bridal Shop

Wisbech

03.2002 - 09.2022

Company Overview: Young Romantics, owned by my parents
20 years experience in sales, sewing and the application of my former professional training in customer service from previous jobs.
Shop management
Buying, selling, ordering, all aspects of office work, giving job interviews, writing job adverts, learning all aspects of retail law, and many aspects of employment law
Use of Microsoft Word, Excel, Wix web site design and maintenance, marketing and copy-writing for our web sites, and our social media pages
Sales generation, online advert creation and promotion, customer contract implementation, professional advice provision on style and other wedding related issues, sales and purchase record keeping, invoicing, customer account management including customer credit arrangements, ordered from dress suppliers, answered emails, made and received telephone calls, handled complaints, found solutions, provided face to face and online customer service, managed staff, dealt with reps, attended trade fairs, bought stock on behalf of the business and so on
Handled cash transactions accurately, preventing discrepancies in financial records.
Organised promotional campaigns, boosting brand visibility within the local community.
Collaborated closely with suppliers, fostering long-term professional relationships.
Managed day-to-day retail operations smoothly, contributing to a positive shopping atmosphere for customers.
Increased customer satisfaction by maintaining high standards of cleanliness and organisation.
Boosted sales performance by effectively managing stock levels.
Enhanced store reputation with exceptional customer service skills.
Conducted staff training sessions for improved efficiency.
Handled customer complaints for an improved shopping experience.
Secured repeat business with excellent product knowledge and advice.
Trained new hires to ensure consistency in service delivery.
Delegated tasks efficiently to maintain operational flow during peak hours.
Toured sales floor regularly, assessing and improving daily operations.
Conducted staff appraisals and promoted ongoing professional development.
Inspired team to represent brand with enthusiasm by maintaining high standards.
Completed opening and closing procedures each day.
Assisted in recruiting, hiring and onboarding store staff.
Understood what drives overall business success and prioritised and delivered quality results.
Ran promotions and events in line with company standards.
Developed team's product knowledge, resulting in increased store sales.
Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
Recruited and trained staff members, leading by example to consistently elevate store standards.
Performed various store operations including opening and closing procedures, product display management and budget control.
Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Delivered high level of service to clients to maintain relationships for future business opportunities.
Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Enforced service standards to maintain establishment reputation for excellence.
Researched and applied proven marketing techniques to drive sales.
Created seasonal sales plans with varying stock and promotional strategies.
Followed industry trends and set pricing strategies to maximise business returns.
Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Oversaw business staffing and training, building successful, customer-focused team.
Evaluated products to select mix meeting current customer demand.
Analysed consumer data to predict future purchasing trends for informed decision-making.
Negotiated buying conditions and sales contracts to secure lucrative deals.
Formulated marketing and advertising strategies for continuous business growth.
Leveraged strong working knowledge of products and systems within the Bridal industry.
Determined strategic direction of organisation based on industry knowledge and market research.

Cook (Voluntary)

Wisbech Rugby Club

Wisbech

09.2001 - 03.2002

Cook for the Wisbech Rugby team on a voluntary basis for one season, Saturdays post-match
Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
Processed high volume of food orders, maintaining accuracy and consistency for 50 meals
Stored ingredients at safe temperatures in compliance with food hygiene regulations.
Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.

Revenues Officer

Borough Council of Kings Lynn & West Norfolk

King's Lynn

01.2000 - 03.2002

Taking telephone calls from customers asking questions about their council tax
Interviewing customers in private interview rooms
Achieved accuracy with diligent data entry and record keeping.
Managed complex customer queries to resolve revenue disputes successfully.
Coordinated with multiple departments for streamlined revenue operations.
Fostered positive relationships with taxpayers through proactive communication and service.
Assisted customers in understanding their tax obligations, promoting transparency and trust.
Contributed to team targets by consistently meeting individual goals.
Leave for a family commitment and my boss was understanding, keeping my job open for my return for 3 months

Call Centre Operative

Pearl Assurance plc

Peterborough

04.1998 - 01.2000

Answering time monitored phone calls from customers asking questions about their life-assurance policies
Each call had to be no more than 6 minutes long
Application of both soft skills and hard skills via training from AMP Limited, Au
Consistent achievement of the top end of the quarterly targets bonus
Identify the needs of the caller, self govern pitch, tone, speed, pace and volume of voice, directing the conversation, the use of open ended and closed questions to effectively manage the client's requirements and to smile while talking
Enhanced customer satisfaction by resolving complaints and queries promptly.
Managed high volume of calls for efficient service delivery.
Fostered positive relationships with clients by maintaining a professional demeanour at all times.
Mitigated customer dissatisfaction with swift problem resolution techniques.
Mastered new software tools to enhance performance levels.
Sustained high level of patience during challenging customer interactions.
Used effective questioning techniques to understand customer needs better.
Assimilated product knowledge quickly, provided accurate information to customers.
Worked seamlessly in a team environment for collective success of the department.
Adhered strictly to data protection laws whilst handling customer details and transactions.
Showcased flexibility by working various shifts including weekends and holidays when required.
Demonstrated resilience under pressure, kept calm and composed during peak hours.
Handled customer queries focused on first-call resolution.
Achieved daily performance targets, aiding department progression towards sales goals.
Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Managed and escalated complaints effectively, resulting in positive customer outcomes.
Used targeted questioning techniques to determine customer needs and appropriate support.
Optimised customer experience by tailoring responses to individual needs.
Maintained up-to-date client records in database systems.
Reduced customer wait times by adhering to call target timeframes.
Used in-depth product understanding to answer customer questions knowledgeably.
Asked probing questions of clients to understand needs and identify actionable requirements.
Coordinated dispatching for field team, arranging for agent home visits when required.

Trainee dental nurse

SMILE Dental Health Care

Wisbech

01.1998 - 03.1998

Assisted dentists with routine and complex procedures, elevating patient comfort.
Carried out sterilisation of dental instruments to maintain hygiene standards.
Ensured cleanliness in surgery area by regularly sanitising equipment.
Communicated effectively with patients to alleviate their nerves before treatments.

Sales Assistant (Part-time)

Burtons Menswear

Wisbech

11.1997 - 01.1998

Christmas sales job on the shop floor, first job in retail
Assisted customers with product selection for optimal satisfaction.
Fostered a welcoming store environment by maintaining clean and well-organised displays.
Ensured stock replenishment in a timely manner to maintain product availability.
Utilised excellent communication skills to provide detailed product information.
Improved customer service by efficiently handling queries and complaints.

Machine Operative

Pike Textiles

Wisbech

01.1997 - 10.1997

Worked on various departments collating and cutting fabric swatches for sample books used in home interiors
Worked 16 hour week twilight shift, 4-8pm Monday to Thursday while attending college to study A levels
Operated various types of machines for increased production rates.
Operated and fed raw material into equipment with focus on proper operation and safety measures.

Waitress and cleaner

The Salad Bowl

Hunstanton

07.1995 - 09.1995

General duties in a cafe, seasonal (summer) job
Improved customer satisfaction by providing efficient and friendly service.
Collaborated with kitchen staff to ensure order accuracy.
Maintained clean and organised dining area for customer comfort.
Executed food and drink orders accurately to improve customer satisfaction rates.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Kept tables clear of used crockery, glassware and cutlery.
Kept floors clean with regular sweeping and mopping.

Shelf Replenisher

Tesco

Wisbech

09.1994 - 05.1995

Part time stock replenishment
Adhered closely to company policies regarding product display and arrangement, ensuring uniformity across all branches of the retail chain.
Used manual lifting techniques correctly when dealing with heavy boxes, reducing risk of personal injury.
Maintained open communication line with supervisors reporting any issues or discrepancies found during routine tasks immediately.
Improved stock availability by consistently replenishing shelves and displays.

09.1992 - 07.1994

GCSEs - German

Thomas Clarkson Academy, formerly Queen's School

Wisbech, Cambridgeshire

09.1992 - 07.1994

Skills

Technical skills in Microsoft Excel (intermediate), Office 365, Xero, Adobe Photoshop, Indesign, Ai, Canva, Wix, Wordpress web design, social media for business
Writing skills
Customer Service
Diary management

Professionalism
Complaint handling
Flexible attitude
Valid UK driving licence

Certification

CPD Business and Administration, 03/01/23, Present
Adobe Creative Cloud, 01/01/24, Present
National Trust Safeguarding Certification, 04/01/24, 04/30/25
National Trust Data Protection Certificate, 04/01/23, 04/30/24
National Trust Data Protection Certificate, 04/01/24, 04/30/25

Custom

People
Business
Art and design
Hospitality
Food
Travel
Climate change
The environment
Textiles
Natural botanical-based fibres and processes
Family
History

Affiliations

Being outdoors, crafts, making things

Timeline

Self Employed Wedding Gown Alterations

Bourne Bridal Boutique

02.2024 - 11.2024

Blind hand finishing

The Curtain and Blind Studio

03.2023 - 11.2024

Trainee Accountant

Stephenson Smart Accountancy

09.2022 - 11.2022

Certificate of Higher Education - Journalism

University Centre Peterborough

09.2008 - 06.2009

Retail Shop Manager

Young Romantics Bridal Shop

03.2002 - 09.2022

Cook (Voluntary)

Wisbech Rugby Club

09.2001 - 03.2002

Revenues Officer

Borough Council of Kings Lynn & West Norfolk

01.2000 - 03.2002

Call Centre Operative

Pearl Assurance plc

04.1998 - 01.2000

Trainee dental nurse

SMILE Dental Health Care

01.1998 - 03.1998

Sales Assistant (Part-time)

Burtons Menswear

11.1997 - 01.1998

Machine Operative

Pike Textiles

01.1997 - 10.1997

Waitress and cleaner

The Salad Bowl

07.1995 - 09.1995

A-Level or equivalent - Psychology

CWA formerly Isle College

09.1994 - 07.1996

A-Level or equivalent - English

CWA formerly Isle College

09.1994 - 07.1996