Heena Sajid
Stoke-on-Trent,Staffordshire
Summary
Highly skilled professional with a strong foundation in communication, team-working. Proficient in computer skills and known for accuracy and attention to detail. Demonstrates the ability to work hard under pressure, meet deadlines, and solve complex problems effectively.
Hard-working team leader with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work History
Customer Team Leader
CO-OP
Stoke-on-Trent
09.2021 - 01.2025
- Processed invoices and payment runs with complete accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Analysed data and information to identify issues and create tailored solutions.
- Oversaw daily operations to achieve high productivity levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Sorter and picker
Amazon
Stoke-on-Trent, Staffordshire
06.2021 - 08.2021
- Ensured operational efficiency with diligent execution of daily sorting routines.
- Prepared orders to enhance customer satisfaction through careful sorting and packing.
- Inspected goods, ensuring quality control in the sorting process.
- Implemented safety protocols and procedures to prevent accidents.
Admin Worker
Swift Self Drive
Stoke-on-Trent, Staffordshire
09.2018 - 01.2020
- Monitored crowd to proactively identify problems and keep groups under control.
- Offered exceptional customer service to all guests.
- Followed procedures diligently, resulting in fewer errors on the job.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
Education
A-level - Finance, BTEC Law
Stoke Sixth Form College
Stoke-on-Trent 09.2018 - 07.2021
GCSEs - A-C (Including Maths and English)
St Thomas more
Stoke-on-Trent 09.2013 - 07.2018
Business Management - Finance
Keele University
Stoke-on-Trent 09.2021 -
Skills
- Good Communication skills
- Team-working skills
- Entrepreneur skills
- Computer skills
- Accuracy and attention to detail
- Ability to work hard under pressure and meet deadlines
- Problem solving skills
References
References available upon request.
Timeline
Business Management - Finance
Keele University
09.2021 -
Customer Team Leader
CO-OP
09.2021 - 01.2025
Sorter and picker
Amazon
06.2021 - 08.2021
A-level - Finance, BTEC Law
Stoke Sixth Form College
09.2018 - 07.2021
Admin Worker
Swift Self Drive
09.2018 - 01.2020
GCSEs - A-C (Including Maths and English)
St Thomas more
09.2013 - 07.2018
Similar Profiles
Anthony WalkerAnthony Walker
Operations Manager at Co-opOperations Manager at Co-op
Abdulrazak AbasAbdulrazak Abas
Team leader supervisor at Co-opTeam leader supervisor at Co-op
Carolyn GrayCarolyn Gray
Customer team member at Co-opCustomer team member at Co-op