NARESH RAVIENDRANATHAN

My role focuses on administration, supporting senior management, managing daily operations, and ensuring a high-quality shopping experience for customers. My responsibilities include:

• Acting as the first point of contact for wider Co-op business stakeholders, including head office, supply chain, and logistics, handling calls and overall communication
• Managing team members, including preparing staff rotas and allocating roles and responsibilities
• Overseeing procurement and order management to ensure consistent local availability of popular products
• Efficiently managing audits and stocktaking processes
• Handling cash reconciliations and monitoring financial KPIs for the store
• Engaging with customers and delivering excellent customer service
• Addressing and resolving customer complaints swiftly and professionally
• Leading and motivating the team to achieve store sales targets
• Ensuring compliance with health, safety, and legal requirements
• Preparing monthly health and safety reports for senior management
• Overseeing day-to-day store operations, maintaining operational controls, and providing ongoing support

My role focused on providing administrative support, customer service, and assistance to senior management within the business. My key contributions included:

• Handling incoming calls and communications, efficiently addressing enquiries or directing them to the appropriate colleagues
• Prioritising customer and supplier requests according to urgency, ensuring prompt responses
• Managing shared drives, mailboxes, records, and order systems to maintain smooth organisation
• Preparing presentations for internal meetings
• Overseeing procurement and order processing, promptly resolving any issues or delays
• Responding swiftly to customer correspondence and complaints, ensuring timely and satisfactory resolutions
• Collaborating with customers to develop content and finalise products, maintaining a high standard of service
• Creating a supplier database listing regular suppliers and external contacts, enabling quick access to information and improving overall business efficiency

In a fast-paced, target-driven environment, my focus was on delivering a high-quality shopping experience for customers. My responsibilities included:
• Handling difficult customers with professionalism to resolve queries and complaints
• Collaborating with the team to drive sales and meet weekly business targets
• Introducing innovative ideas to enhance store efficiency and working environment
• Training new colleagues in customer handling and procedures
• Effective communication with customers and colleagues at all levels
• Supporting deliveries and maintaining adherence to health and safety rules
• Providing personalized advice to customers based on their needs
• Efficiently operating the till and handling cash and card payments
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Adapted quickly to changes in store layout or products range,
• Monitored inventory levels regularly, preventing potential stock-outs or overstocks.