Summary
Overview
Work history
Education
Skills
Websites
Internships
Additional Information
References
Timeline
AccountManager

Priyanka Salkar

Swansea

Summary

Results-driven Administrative Assistant with finance expertise, transitioning to new opportunities in operations management and consulting. Proficient in administrative tasks, financial analysis, and HR practices, including organizational management and precise record-keeping. Demonstrates exceptional interpersonal skills and a commitment to continuous learning. As an accomplished Team Leader, I have significantly contributed to heightened customer satisfaction and streamlined operations. With a comprehensive skill set, I am poised to excel as an Operations Manager or Management Consultant, bringing valuable insights and efficiency improvements to dynamic environments. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Customer Team Leader

Co-operative Group Limited (Co-op)
Swansea
10.2023 - Current
  • Effectively lead and manage a customer service team, ensuring a positive and collaborative work environment
  • Implemented strategies to improve customer satisfaction levels, addressing and resolving customer concerns promptly and professionally
  • Ensure accurate inventory levels, reducing stockouts and improving the overall shopping experience for customers
  • Managed daily operations, including scheduling, task delegation, and workflow coordination to optimize team efficiency and ensure smooth store operations.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Business Executive

Shriram Finance Limited
Madgaon
03.2023 - 07.2023
  • Contribute to the development of the Personal Loan department's strategic plans and goals
  • Involved in design, development, and management of personal loan products
  • Monitor the loan portfolio's quality, identify potential risks, and implement risk mitigation strategies
  • Building and maintaining strong customer relationships
  • Identifying market trends, analyzing customer needs, and formulating strategies to drive growth and profitability in the personal loan portfolio.

Administrative Assistant (LDC cum Librarian)

Mahila & Nutan English High School
Madgaon
01.2022 - 06.2022
  • Clerical work and maintaining work flow
  • Typing Letters and orders, inward/outward filing, managing Emails
  • Data Entry and Maintaining the data of the School office
  • Various administrative duties such as answering phones, scheduling appointments and maintaining files
  • Providing information and assistance to the school staff, maintaining their records such as salary bills, taxation, and other pertinent information
  • Providing necessary administrative support to a school by maintaining student records
  • Assisting in admission process and procedures, maintaining records, issuing report cards, bonafied certificates and school leaving certificates etc.

Management Trainee

Punjab & Maharashtra Co-op Bank Ltd
Panaji
- 08.2020
  • Worked at Regional Office, handling six branches of the Bank
  • Processing the loan files which are beyond the delegated powers of branch heads
  • Checking the loan file and finding out the queries and getting it resolved for sanctioning
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
  • Complete loan applications and submitting to Regional head for approval
  • Follow up with the branch heads for loan overdue reports, renewal of cash credit limits and overdraft accounts with proper inspection of stocks and Book debts
  • Branch Operations during Deputation.

Office Assistant

Renuka Engineering Works
Panaji
06.2014 - 07.2017
  • Various administrative duties such as answering phones, scheduling appointments and maintaining files
  • Handling accounts of company and staff Salaries.

Education

Master of Business Administration - Business Administration

Swansea University
Swansea, City and County of Swansea
09.2023 -

Bachelors in Commerce - Cost Accounting

GVM's GGPR College of Commerce & Economics
Goa
06.2011 - 05.2014

Certificate Course in Library and Information Science (CLIS) - Library Science

Goa College of Engineering
Goa
03.2021 - 09.2021

Skills

  • MS Office
  • Customer Relationship Management
  • Banking Operations
  • Customer Service
  • Communication
  • Team Work
  • Team Management
  • Organizing
  • Creative Thinking
  • Active Listener
  • Time Management
  • Reporting and Analysing
  • Leadership
  • Problem-solving
  • Communication skills
  • Strategic Planning

Internships

Assistant Librarian - Goa University
I've gone ahead with a 45 Day Internship Training at the Department of Library and Information Science, Goa University according to the requirement of a Certificate Course in Library & Information Science (CLIS).

Additional Information

Represented Goa in National Level Competitions in Kabaddi and Cricket. Won Best Sports Player award in School and University/College.

References

References available upon request.

Timeline

Customer Team Leader

Co-operative Group Limited (Co-op)
10.2023 - Current

Master of Business Administration - Business Administration

Swansea University
09.2023 -

Senior Business Executive

Shriram Finance Limited
03.2023 - 07.2023

Administrative Assistant (LDC cum Librarian)

Mahila & Nutan English High School
01.2022 - 06.2022

Certificate Course in Library and Information Science (CLIS) - Library Science

Goa College of Engineering
03.2021 - 09.2021

Office Assistant

Renuka Engineering Works
06.2014 - 07.2017

Bachelors in Commerce - Cost Accounting

GVM's GGPR College of Commerce & Economics
06.2011 - 05.2014

Management Trainee

Punjab & Maharashtra Co-op Bank Ltd
- 08.2020

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