Heba Abou Hamada
Hackney,London
Summary
Over 3 years of experience in hospitality and retail, offering knowledge on how to cater to different individuals depending on their specific needs, and engaging productively with other colleagues. Hardworking and committed individual who uses own initiative when it comes to complex situations as well as following given instructions, becoming a valued and skilled member of the team.
Overview
6
6
years of post-secondary education
Work History
Sales Assistant
Accessorise
Oxford Street, London
- Constantly running to stockroom to find extra sizing
- Recommending items of clothing to suit customers style
- Restocking and reorganising shop floor
- Helping managers with any extra tasks to ensure productivity
- Arriving on time and attending all shifts
- Working tills and taking cash payments
- Standing at door welcoming customers with a smile
- Managed both in store click and collects as well as online orders
Customer Advisor
Boots
Covent Garden, London
- Always smiling and approaching customers with a helpful attitude
- Making sales when recommending a product of higher value
- Punctual and ready to work as soon as reaching the work environment
- Listening to managers and following instructions on where to be at given time
- Cash register experience, fixing the self checkout machines when faulty
- Aiding older customers when paying at the self checkout machines
- Recommending better products to satisfy customer's needs
Caterer/Waitress
The Dickens' Inn
St Katherine's Docks, Aldgate
- Setting up desired spaces with decorations for events/weddings
- Catering and handling food with knowledge of dietary needs
- Moving swiftly and efficiently to reduce time waste
- Ensuring eventees are enjoying themselves by consistently checking on them
- Offering extra drinks/food to guarantee their comfort
- Balancing hot food and making sure wide varietion of food is available
- Dealt with several difficult customers daily
Waitress
JCJ London
Well Street, Hackney
- Providing alternative food options if an option was unavailable
- Wiping and setting tables for new customers
- Advertising the shop by creating social media content
- Managed over 30 comments and messages a day on our Tiktok about our store
- Making food when the chef needed extra support due to busyness
- Being reliable and helpful, offering to work extra shifts if someone wasn't in
- Making coffee in the mornings as well as sandwiches
Waitress
Saravana Bhavana
Leicester Square, London
- Increased performance of tasks in given times
- Communicating with customers with patience and understanding- Remaining calm in hostile situations
- Delivering food professionally and carefully
- Mature attitude towards in working environments
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Displayed energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - International Relations and Arabic
SOAS University of London
London 09.2023 -
A-Levels - Religious Studies, Psychology, Spanish
City And Islington College
London 09.2020 - 07.2022
GCSEs - Maths, English, Sciences, R.S
Clapton Girls Academy
London 09.2015 - 03.2020
Skills
- Excellent timekeeping
- Enthusiastic communicator
- Brand awareness
- After-sales care
- Active selling
- Customer assistance
- Thorough stock replenishment
- Product expertise
- Money handling
- Confident communicator
- Outstanding customer service
- Upselling expertise
- Fashion and styling expertise
- Energetic self-starter
Additional Information
- Duke of Edinburgh, Bronze Award
- Volunteering at Sense Charity shop
Languages
English
Native
Arabic
Fluent
Spanish
Intermediate
Timeline
Bachelor of Arts - International Relations and Arabic
SOAS University of London
09.2023 -
A-Levels - Religious Studies, Psychology, Spanish
City And Islington College
09.2020 - 07.2022
GCSEs - Maths, English, Sciences, R.S
Clapton Girls Academy
09.2015 - 03.2020
Sales Assistant
Accessorise
Customer Advisor
Boots
Caterer/Waitress
The Dickens' Inn
Waitress
JCJ London
Waitress
Saravana Bhavana
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