Heather Lee
Northallerton,North Yorkshire
Summary
Compassionate healthcare professional committed to high-quality patient care and improved outcomes. Demonstrates effective time management, attention to detail, and multitasking in patient record management. Skilled in patient interaction, empathetic communication, and multidisciplinary collaboration. Holds current Basic Life Support certification and enhances healthcare delivery through strong administrative skills.
Overview
1
1
Certification
6
6
years of post-secondary education
35
35
years of professional experience
Work history
Assistant practitioner
South Tees Nhs Trust
Northallerton, North Yorkshire
08.2019 - Current
- Conduct clinical observations and spot condition changes promptly for timely action.
- Monitor vital signs regularly to flag potential health issues early.
- Improve patient outcomes by applying knowledge of conditions and treatments.
- Provide compassionate care to foster a positive environment in home settings.
- Engage with patients to tailor ongoing care plans based on their progress and feedback.
- Provide targeted follow-up care to continue monitoring patient health.
- Maintain accurate patient records to support seamless continuity of care.
- Complete all documentation accurately and confidentially to maintain professional standards.
- Communicate effectively with team members to provide quality patient care.
- Collaborate with nursing teams to deliver top care in high-volume practices.
- Discuss symptoms, diagnoses, and prognoses with patients and caregivers for decisions.
- Contribute to team meetings by providing actionable suggestions for enhancing patient care.
- Aided senior staff to enhance overall patient care delivery. to deliver care plans that enhance well-being.
- Generate referrals and paperwork to enable seamless specialist transfers.
- Delivered compassionate care to patients, fostering a positive atmosphere in the department.
Healthcare Assistant
South Tees NHS Trust
Northallerton, North Yorkshire
02.2006 - 08.2019
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Facilitated clear communication between patients and healthcare professionals to enhance care coordination.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Observed patients' conditions and promptly reported concerns to senior staff for timely intervention.
- Documented patient progress thoroughly to assist in treatment planning. of patient progress, assisted medical staff in treatment planning.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Accompanied patients to tests and procedures within the hospital, ensuring their safety and comfort throughout the process. for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Worked closely with nurses to maintain high levels of communication.
- Managed difficult interactions with dementia-affected patients to maintain a calm environment. from dementia-affected individuals effectively without resorting to force or intimidation.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Dental nurse
Malpas House Dental Surgery
Northallerton, North Yorkshire
03.1997 - 02.2006
- Assisted in complex dental procedures, contributing to successful treatment outcomes.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Supported dentists during procedures, resulting in increased efficiency.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnostic evaluation.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Maintained clean work area and upheld strict infection control measures, ensuring a safe environment for patient care.
- Maintained accurate patient records, ensuring meticulous documentation.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Liaised between dentist and patient, enhancing communication and improving patient experience.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Comforted anxious patients, leading to positive clinic experiences.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Streamlined patient flow by efficiently scheduling appointments.
- Arranged appointments using online booking system.
- Supported seamless patient journey by manning reception area and taking bookings.
- Restocked dental supplies to ensure availability during procedures. and ordered low-stock items.
- Helped to close surgery, treatment rooms and reception area at the end of the day.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
Customer service assistant and checkout assistant
Tesco Superstore
Northallerton, North Yorkshire
06.1991 - 03.1997
- Provided exceptional levels of customer service consistently; creating loyal customers.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Displayed patience and understanding when dealing with difficult or upset customers.
- Assisted customers with product inquiries for enhanced shopping experience.
- Offered helpful advice on product selection, leading to increased sales.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Handled cash, credit cards, and vouchers for seamless transactions, maintaining financial integrity of the till.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Worked extra shifts during holiday seasons to accommodate increased footfall in the store.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Education
Foundation Degree in Science - Health and Social Care Practice
Teesside University
Middlesbrough 09.2015 - 07.2017
Certificate of Higher Education - Introduction to Supportive care for People with cancer and other Long term conditions
Teesside University
Middlesbrough 09.2019 - 03.2020
Certificate of Higher Education - Towards better infection Control
Teesside University
MiddlesbroughCertificate of Higher Education - Understanding and Supportive Palliative Care
Teesside University
Middlesbrough 01.2008 - 07.2008
NVQ Level 3 - Health and Social Care
Northallerton School and Sixth Form College
Northallerton, North Yorkshire 09.1994 - 09.1996
National Certificate - Dental Nursing
The National Examining Board for Dental Nurses
United KingdomBTEC - Care
York College
York 09.1993 - 07.1994
Skills
- Patient record management
- Medication management
- First Aid certification
- Efficient time management
- Effective multitasking
- Multidisciplinary teamwork
- Patient interaction
- Accurate administrative skills
- Quality service commitment
- Exceptional attention to detail
- Effective listening
- Empathetic communication
- Continual learning
Affiliations
- Reading
- Walking
- Attends fitness classes 3-4 times weekly
- Mindful adult colouring
Accomplishments
I was a winner of a Nightingale Award in recognition of my ongoing care, professionalism and compassion to our community patients. The nomination was completed by a patient who is under the teams care.
Certification
I have completed many certifications during the years working in Healthcare, I have listed a number of them within this CV but can provide evidence of others if necessary as proof of my ongoing professional development over the various years working within the care environment.
Timeline
Certificate of Higher Education - Introduction to Supportive care for People with cancer and other Long term conditions
Teesside University
09.2019 - 03.2020
Assistant practitioner
South Tees Nhs Trust
08.2019 - Current
Foundation Degree in Science - Health and Social Care Practice
Teesside University
09.2015 - 07.2017
Certificate of Higher Education - Understanding and Supportive Palliative Care
Teesside University
01.2008 - 07.2008
Healthcare Assistant
South Tees NHS Trust
02.2006 - 08.2019
Dental nurse
Malpas House Dental Surgery
03.1997 - 02.2006
NVQ Level 3 - Health and Social Care
Northallerton School and Sixth Form College
09.1994 - 09.1996
BTEC - Care
York College
09.1993 - 07.1994
Customer service assistant and checkout assistant
Tesco Superstore
06.1991 - 03.1997
Certificate of Higher Education - Towards better infection Control
Teesside University
National Certificate - Dental Nursing
The National Examining Board for Dental Nurses