Gwenno Lloyd Jones
Caernarfon,Gwynedd
Summary
Knowledgeable Assistant Practitioner with vast experience designing individualised plans with patients for various illnesses, working closely with specialists and care providers. Delivers highest personal and professional GMC standards, making individual patient care priority.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Assistant practitioner
BCUHB - Ysbyty Gwynedd
Bangor, Gwynedd
03.2020 - Current
- Generated referrals for patients in need of specialised care and completed paperwork to facilitate seamless transfers.
- Kept detailed records of medical conditions and histories, providing exceptional and individualised care.
- Examined patients to assess physical wellness and collect data regarding vital signs, respiratory health and overall wellbeing.
- Ordered diagnostic tests to gather data about patient conditions and inform treatment planning.
- Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
- Designed individualised plans with patients for various illnesses, working closely with specialists and care providers for best treatments.
- Collaborated with nursing to team to deliver top quality care in high-volume patient-centred practice.
- Advocated for clients and families to access necessary care
- Used paper and computerised case recording systems to track casework and patient data.
- Formulated appropriate support plans to meet patient needs.
- Liaised between patients and family, medical care team and community organizations to coordinate care.
- Contributed to implementation, auditing and review of policies, procedures and systems.
- Attended internal multi-disciplinary meetings and built partnerships to support highest standards of care.
- Enforced adherence to data protection policies, safeguarding sensitive information.
- Managed specialist palliative care between community and inpatient settings.
- Attended regular training and supervision workshops for improved service user support.
Healthcare assistant
BCUHB
Bangor, Gwynedd
09.2003 - Current
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Monitored client health conditions and reported immediate issues to manager.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Safely and securely transported patients using hoists and wheelchairs.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain optimum levels of communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Receptionist/Pharmacy Dispenser
Gerafon Surgery
Benllech, Ynys Mon
03.2019 - 09.2019
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
- Provided clerical support to company employees, including copying, faxing and file management.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Stored and rotated stock while upholding pharmacy policies.
- Endorsed high-volume prescription forms.
- Maintained continued safe supply of medication in line with best practices.
- Minimised wastage by tracking stock dates.
- Engaged with GPs and local practices to drive service provisions.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Implemented quality control measures to uphold pharmacy standards and compliance.
- Processed repeat prescription requests for large patient base.
- Maintained patient confidentiality while handling sensitive medical information.
Clinical Governance officer/administrator
Waunfawr Surgery
Waunfawr, Gwynedd
01.2011 - 09.2018
- Worked closely with fellow nursing professionals to identify strategies for practice development and improvement.
- Recognised and managed workplace risks, immediately determining best methods for resolution.
- Led staff to improve patient care through valuable coaching, teaching and mentoring.
- Encouraged dialogue about policy changes, leveraging information to better target initiatives and serve identified needs.
- Reviewed competing policies to seek out useful strategies for integration into current policy structures.
- Examined established policies to identify weaknesses and needed updates.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
Community healthcare support worker
Hafan Iechyd
Caernarfon, Gwynedd
07.2006 - 07.2009
- Helped vulnerable individuals navigate complex healthcare system procedures for positive outcomes.
- Returned calls, emails and faxes according to departmental policy.
- Delivered high-quality care to patients with palliative care needs in their own homes.
- Managed crisis situations calmly and professionally.
- Developed and supported local health and wellbeing network.
- Acquired and maintained knowledge of all company policies and procedures.
- Worked with specific community groups with targeted health and wellness information.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored client health conditions and reported immediate issues to manager.
Education
GCSEs - Welsh, English, Science, Maths, Physical Education, Child Care, Art
Ysgol Brynrefail
Gwynedd 09.1993 - 07.1998
Certificate of Higher Education - Health Care Studies
School of Nursing Bangor
Bangor, Gwynedd 09.2004 - 06.2006
Skills
- Ongoing personal development
- Clinical reporting
- Commitment to quality services
- Allied health referrals
- Treatment planning
- Patient education
- General health assessments
- Vitals monitoring
- Compassionate patient care
- Medical record-keeping
- Excellent written and verbal communication
- Reporting and documentation
- Data entry
- Ability to prioritize
- Report writing
- Database administration
- Motivational leadership style
- Office administration
- Prioritisation and time management
- Confidentiality understanding
- Treatment plan development
- Communication skills
- Time management
Languages
Welsh
Native language
Timeline
Assistant practitioner
BCUHB - Ysbyty Gwynedd
03.2020 - Current
Receptionist/Pharmacy Dispenser
Gerafon Surgery
03.2019 - 09.2019
Clinical Governance officer/administrator
Waunfawr Surgery
01.2011 - 09.2018
Community healthcare support worker
Hafan Iechyd
07.2006 - 07.2009
Certificate of Higher Education - Health Care Studies
School of Nursing Bangor
09.2004 - 06.2006
Healthcare assistant
BCUHB
09.2003 - Current
GCSEs - Welsh, English, Science, Maths, Physical Education, Child Care, Art
Ysgol Brynrefail
09.1993 - 07.1998
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