Calum Ferguson

In my role as Reception Supervisor, I ensured that the team were competent in every task which could be asked of them, as well as maintaining a spirit of teamwork and high morale so that we could consistently provide the excellent level of service demanded by the business' reputation.

• One of only 5 keyholders who had the responsibility for a large sum of cash.
• Resolved any issues or complaints promptly and efficiently – I earned quite a few 'Guest Mentions' from my ability to turn round a minor complaint into an overall positive experience for the guest (meaning that guests have contacted the business after their stay specifically to mention that I personally improved their experience at the Hotel).
• Began working in various other departments across the Hotel as well as my own, from helping with set-ups for conferences and serving meals in the restaurants, to providing rail and airport transfers in the company minibus.
• Trained as a Fire Warden in the event of an emergency, and in doing so I was part of the team responsible for identifying and minimising fire risks across the Hotel.
• Monitored company inbox, resolving 20+ email enquiries per day to maintain customer satisfaction.
• Maintained a clean reception area for professional appearance.
• Trained new employees on reception duties, enhancing productivity and effectiveness of the team.
• Provided information about local attractions to guests leading to enhanced guest experience.
• Applied excellent customer service skills, resulting in repeat hotel bookings.
• Maintained confidentiality while dealing with sensitive customer data following company protocol strictly.
• Resolved IT and technical issues during conferences and special events, and acted as Handyman where possible whilst professional IT/ Maintenance team were off-shift

As a Logistics Operator with PLS, my job was to load bulk shipping containers with the correct weight of the correct grade of plastic pellets, according to the customer order.

• Followed strict procedures in order to avoid contamination or loading with the wrong product.
• In order to calculate flow rates from the bulk silos, this role demanded good numerical skills as well as a high standard of physical fitness.
• Received frequent training in being able to identify and minimise health and safety risks both in and out of the workplace.
• Operated forklift trucks safely and responsibly for secure goods transportation.
• Ensured compliance with industry regulations, minimised risk of penalties.
• Loaded and unloaded deliveries safely according to HSE guidelines.

• Carried out cleaning tasks, maintaining a tidy work environment.
• Monitored fuel levels regularly, ensuring uninterrupted services.
• Performed daily checks on equipment to ensure safety.
• Handled heavy machinery proficiently, resulting in flawless shunting activities.
• Maintained efficient operations with timely shunting duties.
• Delivered punctual service by adhering to strict schedules.
• Executed minor repairs swiftly, minimising downtime in the yard.
• Upheld high standards of health and safety at all times during shifts.
• Aided in troubleshooting mechanical issues effectively during shifts.
• Followed operational procedures closely, reducing chance of errors or accidents.
• Collaborated with team members to achieve seamless operations - regularly completed team workload well before end of shift.
• Inspected and tested equipment prior to vehicle movement.
• Gathered data with proper operation of scientific devices and equipment.
• Safeguarded team and equipment by implementing a Safe System of Work

• Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
• Protected brand image with exceptional restaurant presentation and maintenance.
• Established effective communication channels between front and back of house teams for smoother operation.
• Ensured smooth operation by effectively managing all front of house staff.
• Improved FOH staff productivity by elevating greeting and seating processes.
• Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Boosted sales through targeted product training and upselling strategy.
• Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
• Trained new staff members, leading to improved service standards.
• Promoted positive dining experience with exceptional customer service skills.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Gained experience in all restaurant activities, both Front and Back of house.