Pedro Peixoto
Harrow,City of London
Summary
Dedicated and driven hospitality professional with over three years of experience progressing from kitchen team member to supervisor. Skilled in team leadership, customer service, food safety, and front-of-house operations, with proven reliability in opening and closing duties and cash handling. Known for strong attention to detail, excellent communication, and a proactive, customer-focused approach. Currently developing toward an Assistant Manager role, supported by certifications in Health & Safety Level 3, First Aid, Equality, and Fire Risk Awareness.
Overview
6
6
years of professional experience
Work history
Supervisor
07.2022 - Current
- Progressed from a regular kitchen team member to supervisor, taking full responsibility for overseeing staff performance, customer satisfaction, and smooth daily operations.
- Ensured all food safety procedures were strictly followed, maintaining a clean, compliant, and efficient working environment at all times.
- Opened and closed the restaurant independently, including secure cash-handling duties with Loomis and accurate end-of-day reporting.
- Responded professionally to emails, managed communication needs, and ensured all operational standards were met or exceeded.
- Provided strong leadership by focusing on small details, delivering consistently high-quality service, and ensuring every customer had a positive experience. Key
- Successfully promoted from team member to supervisor and began training for an Assistant Manager position due to strong performance and leadership potential.
- Trained as a barista and significantly improved front-of-house customer service skills over three years.
- Earned multiple professional certifications, including Health & Safety Level 3, Equality Training, Fire Risk Awareness, and First Aid.
- Built a reputation for reliability, high standards, and exceptional customer service, contributing to a well-run and successful restaurant environment.
Waiter
Pedro
03.2020 - 11.2021
- Travelled across the UK to support a wide range of events, including large parties, weddings, and corporate functions.
- Ensured all event setups were completed efficiently and early, preparing buffet stations, dining areas, and service equipment to a high standard.
- Worked confidently in fast-paced, high-pressure environments, maintaining professionalism and excellent customer service during peak times.
- Supported the team in managing food presentation, replenishment, and cleanliness to guarantee a smooth and enjoyable event experience.
- Demonstrated strong adaptability by working at different venues and adjusting quickly to varied event requirements.
Education
GCSEs -
Oak Wood School
Sports
NFCE
Public Service
Hammersmith College
Skills
- Food Safety & Hygiene (Level 3)
- Cash Handling & Loomis Procedures
- Restaurant Opening/Closing Procedures
- Barista Skills & Beverage Preparation
- Health & Safety Compliance
- Fire Risk Awareness
- First Aid
- Email & Communication Management
- Customer Service Excellence
Skills
- Front-of-House Operations
- Team Supervision & Coaching
- Strong Attention to Detail
- Problem Solving & Decision Making
- Time Management & Multitasking
- Adaptability & Fast Learning
- Conflict Resolution
- High Work Ethic & Professionalism
- Customer-Centric Mindset
Leadership & Soft Skills:
Languages
Portuguese
Native
English
Fluent
Affiliations
- Football
- Extroverted Activities
Timeline
Supervisor
07.2022 - Current
Waiter
Pedro
03.2020 - 11.2021
GCSEs -
Oak Wood School
Sports
NFCE
Public Service
Hammersmith College