Hazel Bishop

• Built and maintained strong client relationships, generating repeat business opportunities.
• Delivered exceptional customer service throughout the event planning process.
• Consulted with clients to understand requirements and develop tailored event concepts.
• Prepared detailed client quotations outlining services, pricing structures, and event requirements
• Clearly communicated event packages, options, and pricing to prospective clients.
• Assessed individual client needs and recommended suitable event solutions.
• Designed and delivered bespoke event packages aligned with client expectations and objectives.
• · Led and directed team members to ensure efficient and timely event setup.

· Coordinated end-to-end event logistics, including venue setup, scheduling, and participant registration.

· Collected and analyses client feedback to identify areas for continuous improvement.

During my time at TUI I progressed from Apprentice to Manager. I gained valuable experience working across multiple store locations, including Swindon, Chippenham, Bath, and Didcot, adapting quickly to different team environments and customer bases while consistently maintaining high standards of customer service.

• Managed holiday bookings from start to finish, driving repeat business through excellent customer service.
• Increased customer satisfaction by providing tailored, in-depth travel advice and recommendations.
• Designed detailed and personalized itineraries, contributing to increased sales performance.
• Supported travelers with special requirements, ensuring inclusive and seamless holiday experiences.
• Maximize revenue through effective upselling and cross-selling strategies.
• Identified and capitalized on add-on sales opportunities by analyzing client needs, budgets, and preferences.
• Built strong client trust by leveraging extensive destination knowledge and first-hand travel experience.
• Consistently worked towards and achieved sales and revenue targets.
• Enhanced customer trips by providing expert local insights and destination recommendations.