ALEKSANDRA HALAS
Port Glasgow
Summary
Adaptable professional with strong organizational skills and a proven track record in prioritizing tasks in fast-paced environments. Demonstrates exceptional attention to detail and effective multitasking abilities, ensuring efficient time management under pressure. Experienced in delivering high-quality customer service and skilled in negotiation, fostering positive client relationships while meeting objectives. Committed to utilizing these skills to drive organizational success and achieve strategic goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Meeting and Events Executive
Crowne Plaza Glasgow
Glasgow
03.2022 - 04.2026
- Primary point of contact for M&E enquiries, managing client relationships from inquiry to post-event follow-up.
- Coordinate events from 2 to 500 guests, including corporate meetings, private functions, and weddings.
- Provide exceptional customer service in-person, over the phone, and by email.
- Conduct site visits and create tailored event proposals.
- Manage bookings using Opera and Salesforce, ensuring accurate communication across departments.
- Collaborate with Sales & Operations to maximize revenue through upselling.
- Handle event-related administration, ensuring client requirements are met with attention to detail.
- Train and support new team members, providing guidance on systems, procedures, and service standards to ensure smooth onboarding and consistent performance.
Research Assistant
Glasgow Caledonian University
Glasgow
05.2021 - 12.2023
- Contributed to research on community events post-COVID-19 and climate change awareness.
- Collected and analyzed data, and co-authored the article “Investigating the Recovery of Community Events in Scotland, Post-COVID-19.”
HR Assistant
VIR Group, Glasgow
Glasgow
12.2021 - 03.2022
- Conducted interviews and managed candidate records while adhering to GDPR.
- Posted job adverts, updated schedules, and supported the recruitment team with general admin.
Call Agent – NHS Test & Trace Campaign
1 Call Direct, Glasgow
Glasgow
06.2021 - 12.2021
- Supported the public and healthcare professionals with COVID-19 queries.
- Conducted case interviews and risk assessments, ensuring accurate and confidential data recording.
- Managed sensitive calls with professionalism, following NHS guidelines.
Education
BA(Hons) - International Events Management
Glasgow Caledonian University
Glasgow, Glasgow City 01.2019 - 01.2021
HND - Event Management
City of Glasgow College
Glasgow, Glasgow City 01.2017 - 01.2019
Skills
- Organisational skills and task prioritising
- Adaptability
- Interpersonal skills
- Attention to detail
- Customer service
- Negotiation
- Ability to stay calm under pressure
- Multitasking and time management
LANGUAGES
Polish: Fluent
English: Fluent
Timeline
Meeting and Events Executive
Crowne Plaza Glasgow
03.2022 - 04.2026
HR Assistant
VIR Group, Glasgow
12.2021 - 03.2022
Call Agent – NHS Test & Trace Campaign
1 Call Direct, Glasgow
06.2021 - 12.2021
Research Assistant
Glasgow Caledonian University
05.2021 - 12.2023
BA(Hons) - International Events Management
Glasgow Caledonian University
01.2019 - 01.2021
HND - Event Management
City of Glasgow College
01.2017 - 01.2019