Maria-Magdalena Velovan
London
Summary
Event Planning Professional experienced in coordinating corporate events and managing logistical planning. Delivered exceptional outcomes through strong communication skills and a solid understanding of audio-visual technology, while effectively managing stakeholder relationships. Committed to enhancing client satisfaction and ensuring smooth execution of events through meticulous organisation and proactive problem-solving.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work history
Senior Meeting and Events Coordinator
IET London: Savoy Place
London
2024.09 - Current
- Coordinated planning of events with over 200 guests, including conferences, summits, AGMs, exhibitions, dinners, awards ceremonies, product launches, wine tastings, and hybrid events, ensuring all aspects met client expectations.
- Oversaw event management from enquiry to booking completion, issuing contracts and deposit requests, and coordinating with accounts for credit checks to ensure successful event confirmation.
- Conducted online calls and on-site site visits with customers to gather requirements and logistics of the event, to fully understand customers' needs in order to offer suitable AV packages, suitable food and beverages options to ensure a smooth delivery of the event by in-house operations teams.
- Managed event enquiries via phone, online chat, and email, utilising venue finding platforms to submit tailored proposals that maximised sales and supported annual targets. Conducted in-person site visits to show around the venue spaces and answer customers' questions
- Adapted selling style based on customer profile and based on event requirements.
Meeting and Events Coordinator
IET London: Savoy Place
London
2022.10 - 2024.08
- As the primary point of contact for external and internal clients who are looking to hire event spaces at IET Savoy Place with under 200 people.
- Boosted repeat conferences and events at IET Savoy Place through strategic client engagement.
- Enhanced customer satisfaction, resulting in increased repeat customers and management of a portfolio of annual events at Savoy Place.
- Drafted and submitted venue proposals to enquiries received via email, venue finding agencies platforms, telephone, and followed up with clients to convert these enquiries into contracts and confirm new bookings in the diary
- Conducted on-site visits with clients to secure new contracts and drive business growth.
- I had video calls to gather clients' event requirements, including their event agenda, audiovisual needs, and event logistics to ensure a smooth execution of their event.
- Oversaw customer accounts to track payments and manage deposits. is also part of my role to obtain deposit payments and ensure that payments for each account are settled on time.
- I maintained strong working relationships with venue operation teams and suppliers.
MEMBERSHIP RELATIONS EXECUTIVE
IET MFH
Stevenage
2020.11 - 2021.09
- Executed tasks to maximise new member leads and enhance customer service, contributing to improved member retention.
- I participated in campaigns designed to improve member retention, targeting late payers and lapsed members.
- Addressed members' enquiries through phone, email, and SMS, managing daily lead opportunities from Corporate Partners, Regional Development, Armed Forces, and Academic Partners.
- Processed new member applications and managed payments for applications and renewals over phone and email, ensuring a smooth membership experience.
- Additionally, I assisted members with account access issues by resetting passwords and verifying their usernames or login platforms.
- I consistently met my monthly targets for UK members and worked to increase our global membership.
FARADAY CENTRE ASSISTANT
Faraday Centre Members Lounge - IET London : Savoy Place
London
2019.02 - 2020.11
- As the Faraday Centre assistant at Savoy Place, my role was the initial point of contact for IET members and their guests in the members' lounge.
- Supported IET members with information on membership, services, partnerships and communities while booking, preparing and overseeing members' rooms using the SuperSaaS system.
- I verified membership cards and managed the check-in and check-out process for members using the lounge. Additionally, I handled bookings and processed payments for meetings or small events using the Rendezvous system.
- Verified membership cards and managed the check-in and check-out process for members using the lounge.
- Coordinated bookings and processed payments for meetings and small events using the Rendezvous system.
- Coordinated internal staff bookings for meeting spaces at Savoy Place and responded to member enquiries via chat, email and phone, ensuring timely assistance.
- Coordinated internal staff bookings for the use of staff meeting spaces at Savoy Place.
- Managed daily bookings and preparations of members' rooms using the SuperSaaS system.
- Provided assistance to members regarding IET membership and its services, fostering engagement and community involvement.
- Responded to member inquiries through chat, email, and phone, ensuring prompt assistance.
FRONT DESK RECEPTIONIST
The Ascott limited - The Citadines Holborn London
London
2018.07 - 2019.01
- As the initial point of contact, I welcomed guests upon their arrival at the hotel, assisted with check-ins, and offered instructions on utilising the hotel's amenities.
- I managed room reservations for both internal and external guests through email, telephone, or the online chat system.
- I processed various payment transactions, including cash, credit cards, accounts receivable, and vouchers.
- Promoted hotel products and services to enhance guest experience and support team objectives.
SENIOR SUPERVISOR
The Curtain Hotel & Members Club London
London
2017.04 - 2018.06
- assisted manager in budget control and delivery of exceptional services to guests and members.
- assisted manager in creating weekly rota to cover all shifts and allocate staff based on daily requirements.
- submitted repair requests to appropriate department to ensure timely resolution of issues.
OFFICE COORDINATOR
The Ampersand hotel London
London
2015.07 - 2017.03
- Managed guest requests over the phone, recorded details in hotel system, and reported room damages to maintenance for timely repairs.
- Oversaw stock control and initiated monthly product orders to ensure adequate supplies for operations.
- Assisted in budget preparation and expense management for cost-effectiveness.
- Improved communication within the team through efficient scheduling of meetings and appointments.
- Streamlined processes and procedures to improve workflow efficiency in the office.
EVENTS STAFF MEMBER
Renard resourcing agency
London
2013.07 - 2015.07
- Arranged bars and tables for corporate lunches, conferences, and private dinners, serving meals for banquets and events at prestigious London venues, including Dorchester Hotel, RIBA, Harvey Nichols, Church House, Fortnum & Mason, and Dulwich College.
- Setup stalls, banners, signage correctly contributing towards a well-decorated venue.
- Improved overall event experience with meticulous attention to detail.
- Played integral role in team meetings leading to more organised and smoothly run events.
Education
Bachelor (Honours) Degree - Administrative Sciences (Public Administration)
West University of Timisoara
RomaniaBaccalaureate Diploma - Literature and Foreign Languages
Industrial High School Group Moldova Noua, Ministry of Education, Research, and Innovation
RomaniaSkills
- Meticulous event planning professional with years of experience in planning and coordinating successful, smooth-flowing events
- Corporate events planning and Event calendar management
- Audio-Visual technology understanding
- Computer proficiency and good knowledge in working in MS Office (Word, Excel and Outlook), CRM database, Rendezvous system, Supersaas, Salto, etc
- Excellent communication skills, both written and verbal
- Strong attention to detail and can-do attitude
Certification
Associate Member of the Institute of Engineering and Technology - since May 2019, Level 2 Certificate City & Guilds for IT Users (ITQ) 500/6724/2, East London Advanced Technology Training via Elatt (education & skills funding agency), First Aid at Work - St John Ambulance, Training Certificate - 09/2023 - 09/2026, Certificate of Achievement of Health and Safety Essentials, Working in the Health Sector certificate North Hertfordshire College GLA, Level 1 Certificate City & Guilds (500/6759/x) and Award for IT Users (ITQ) 500/6805/2, East London Advanced Technology Training via Elatt (education & skills funding agency), Certificate of Achievement in Data Protection, Certificate of Achievement of Fire Warden
REFERENCES
References available upon request
Languages
English
Fluent
Timeline
Senior Meeting and Events Coordinator
IET London: Savoy Place
2024.09 - Current
Meeting and Events Coordinator
IET London: Savoy Place
2022.10 - 2024.08
MEMBERSHIP RELATIONS EXECUTIVE
IET MFH
2020.11 - 2021.09
FARADAY CENTRE ASSISTANT
Faraday Centre Members Lounge - IET London : Savoy Place
2019.02 - 2020.11
FRONT DESK RECEPTIONIST
The Ascott limited - The Citadines Holborn London
2018.07 - 2019.01
SENIOR SUPERVISOR
The Curtain Hotel & Members Club London
2017.04 - 2018.06
OFFICE COORDINATOR
The Ampersand hotel London
2015.07 - 2017.03
EVENTS STAFF MEMBER
Renard resourcing agency
2013.07 - 2015.07
Baccalaureate Diploma - Literature and Foreign Languages
Industrial High School Group Moldova Noua, Ministry of Education, Research, and Innovation
Bachelor (Honours) Degree - Administrative Sciences (Public Administration)
West University of Timisoara