Hayley Weatherley
Prudhoe,Northumberland
Summary
Customer-focused professional with extensive experience in reception and front-of-house operations. Skilled in appointment booking, cash handling, and maintaining GDPR compliance. Excels in fast-paced environments, fostering effective communication and team collaboration. Committed to enhancing organisational efficiency and client satisfaction through proactive problem-solving and initiative.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Administration Officer
Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (CNTW)
2024.05 - 2026.06
- Manage and process working-age adult mental health referrals.
- Handle Older Persons CTT and Memory Service referrals.
- Produce weekly KPI and waiting list reports and follow up with clinicians on outstanding actions.
- Maintain accurate, GDPR-compliant records.
- Communicate sensitively with vulnerable individuals.
- Work effectively from home with full independence, managing sensitive information securely and maintaining consistent communication with clinical teams from a dedicated, quiet home office.
- Petty cash handler for the CNTW team at Fairnington Centre.
Senior Stylist
Walnut Hair and Beauty
2018.07 - 2024.05
- Continued to deliver high-quality styling, cutting, and colouring services.
- Provided a relaxed, customer-focused experience for all clients.
- Managed salon housekeeping, stock control, and product organisation.
- Carried out reception duties including appointment scheduling and payment handling.
- Supported apprentice training and contributed to a positive team environment.
Receptionist
Prudhoe Dental Practice
2018.02 - 2018.07
- Managed patient enquiries via phone, email, and in person.
- Checked in patients and updated the booking system in real time.
- Prepared and posted letters on behalf of clinicians.
- Transcribed medical documents and uploaded them securely.
- Communicated appointment delays and handled patient concerns professionally.
- Processed cash and card payments; issued reminders in line with practice policy.
- Maintained accurate patient records and audited inactive accounts.
- Ensured full confidentiality and GDPR compliance at all times.
Senior Stylist
Walnut Hair and Beauty
2005.06 - 2018.02
- Performed cutting, colouring, and styling services to a high standard.
- Provided professional advice on styles, treatments, and colour options.
- Provided friendly, welcoming service to enhance client experience.
- Trained new apprentices and supported team development to strengthen skills and service quality.
- Ensured salon cleanliness and organised stock management to support efficient operations.
- Handled reception tasks at the salon, including booking appointments and processing payments.
Skills
- Reception & front-of-house operations
- Appointment booking & diary management
- Cash handling & payment processing
- Record keeping & GDPR compliance
- Data entry
- Customer service excellence
- Problem-solving & initiative
- Calm under pressure
- Team collaboration & mentoring
- Strong written and verbal communication
Certification
- First Aid
- NVQ Level 2 Hairdressing
- NVQ Level 3 Hairdressing
- NVQ Level 2 Nail Technology
- AS Level English Literature – Grade C
- AS Level Performing Arts – Grade C
- GCSE Maths – Grade C
- GCSE English Language – Grade B
- GCSE English Literature – Grade B
- CPD Online College – Minute Taking
References
Available on request.
Timeline
Administration Officer
Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (CNTW)
2024.05 - 2026.06
Senior Stylist
Walnut Hair and Beauty
2018.07 - 2024.05
Receptionist
Prudhoe Dental Practice
2018.02 - 2018.07
Senior Stylist
Walnut Hair and Beauty
2005.06 - 2018.02