Overview
Work history
Education
Skills
Languages
Timeline
Generic

Iclal Kekilli

Hackney

Overview

6
6
years of professional experience

Work history

Patient coordinator

Create fertility
London, United Kingdom
2021.02 - 2023.09
  • Coordinated care for 150+ active patients across the London branch and other locations, managing both assigned and shared patient caseloads via Salesforce, phone, and email
  • Led Initial Consultations (IC) and Treatment Consultations (TC), providing clear explanations of treatment options, processes, and financial requirements
  • Conducted 2 full days of Zoom consultations with patients and doctors, delivering structured sales-style presentations that converted into an average of 5+ new patients per week
  • Assisted with medication coordination and management, ensuring patients received correct information and timely guidance
  • Achieved an average 36% consultation-to-booking conversion rate
  • Operated in a hybrid role spanning patient sales, clinical coordination, and administrative operations

Recovery support worker

Maison Moti
London, United Kingdom
2020.01 - 2021.01
  • Designed and led weekly well-being and social activities for residents in supported housing. focusing on mental health, social inclusion and skill development
  • Promoted routine, physical activity and creative expression to improve overall well-being for service users
  • Achieved a 300% increase in regular participation through consistent outreach and inclusive activity design
  • Maintained comprehensive case documentation, daily logs, and data systems in line with GDPR standards
  • Contributed to CPA reviews, providing informed input on mental state, risk, medication compliance and engagement

Assistant Manager

Stitch
London, United Kingdom
2018.01 - 2020.01
  • Led recruitment and onboarding for 3 staff members, including contracts and rota setup
  • Created and maintained the business website, contributing to a measurable increase in customer enquiries
  • Set up and optimised Google Business Profile, helping drive new local customer traffic
  • Tracked daily and weekly sales KPIs, reporting performance directly to the business owner
  • Responded to 100% of customer reviews and feedback, improving overall ratings and repeat business

Education

A-Levels - Sociology

Mossbourne Community Academy
London

Skills

    Sales & Commercial Performance:

  • Consultative Selling & Patient Acquisition
  • Sales Presentations (Virtual & In-Person)
  • Pipeline, Follow-Up & Conversion Management
  • Revenue Contribution & Payment Processing

    • Patient Coordination & Clinical Support

  • Patient Journey & Case Management (150 active patients)
  • Medication Coordination & Patient Guidance
  • High-Sensitivity Patient Communication & Rapport Building
  • Confidentialtity

    • Administration & Operations

  • High-Volume Email & Call Handling
  • Reception & Front-of-House Operations
  • Time, Capacity & Workflow Management
  • Telephone etiquette

    • Systems & Analytics

  • Salesforce (CRM & Patient Pipeline Management)
  • Microsoft Office & Excel (tracking, KPIs, basic reporting & analysis)
  • Zoom (Virtual Consultations & Sales Presentations)

    • Regulatory, Compliance & Quality

  • Care Act 2014 – working knowledge
  • CQC Compliance & Healthcare Standards
  • GDPR & Confidential Data Handling
  • Quality Assurance & Accurate Documentation

Languages

English
Fluent
Turkish
Fluent

Timeline

Patient coordinator

Create fertility
2021.02 - 2023.09

Recovery support worker

Maison Moti
2020.01 - 2021.01

Assistant Manager

Stitch
2018.01 - 2020.01

A-Levels - Sociology

Mossbourne Community Academy
Iclal Kekilli