Eleanor Stephenson

• Provided comprehensive PA and administrative support to the Company Director, acting as a key point of organisation for the business
• Managed diaries, appointments, meetings, and day-to-day scheduling
• Coordinated engineer workloads, job bookings, and resource planning
• Oversaw payroll administration by tracking hours, validating data, and ensuring accuracy
• Acted as first point of contact for customers, handling calls and emails professionally
• Used SimPRO to manage job scheduling, quotations, invoicing, and customer records
• Supported invoicing, data entry, and general accounts administration
• Liaised with suppliers and ensured the smooth running of office operations

Impact:
Played a central role in keeping daily operations organised, professional, and efficient while supporting both management and engineering teams.

• Supervised day-to-day operations at a high-volume public testing site
• Managed staff rotas, shift allocation, and on-site coordination
• Welcomed members of the public and ensured a calm, professional check-in process
• Maintained accurate test logging using scanning systems
• Ensured strict compliance with government guidelines and safety procedures
• Acted as a key escalation point for staff and customers

Impact:
Demonstrated strong organisation, leadership, and professionalism in a demanding, high-pressure environment.

• Provided general business and office administration support
• Answered phones, handled customer inquiries, and processed orders
• Maintained filing systems, records, and data accuracy
• Produced documents and managed data using Microsoft Office
• Supported financial administration using Xero accounting software

• Supported business administration and customer communication
• Managed social media accounts and online inquiries
• Created content and updates aligned with business branding