Summary
Overview
Work history
Education
Skills
Timeline
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Hayley Turner

Hayley Turner

London,London

Summary

Energetic and outgoing individual with dedication to positive guest relations. High-volume dining, customer service and cash-handling background. Knowledgeable about teamwork, adaptability, and time management through various collaborative projects and performances. Ready to use and develop creativity, public speaking, and emotional intelligence in professional roles.

Overview

4
4
years of professional experience

Work history

Waitress

Miller & Carter
Salfords, Surrey
09.2018 - 09.2021
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Utilised professional communication skills to resolve customer complaints.

Testing Operative

Reigate College
Reigate, Surrey
03.2021 - 03.2021
  • Carried out COVID-19 testing on sixth-form students and staff as they returned to college.
  • Utilised interpersonal skills to ensure tests were carried out safely and comfortably.
  • Worked efficiently and effectively to enable students to return to their studies promptly.

Childminder

Private
Reigate, Surrey
09.2017 - 07.2018
  • Maintained an open line of communication with parents for better child care coordination.
  • Ensured child safety by supervising activities and providing a clean environment.
  • Accompanied children on outings to ensure their safety.
  • Assisted with homework to enhance academic performance.

Education

Bachelor of Arts - Professional Dance and Musical Theatre

Urdang, City University of London
London
09.2022 -

Certificate of Higher Education - Musical Theatre

Arts Educational Schools London
London
09.2021 - 05.2022

A-Levels - Maths, English Literature, History, BTEC Musical Theatre

Reigate College
Reigate, Surrey
09.2018 - 06.2020

GCSEs -

Reigate School
Reigate, Surrey
09.2013 - 06.2018

Skills

  • Familiarity with allergen guide
  • Hospitality-Focused mindset
  • Customer Service
  • Upselling
  • Outstanding customer service
  • Special dietary requirements
  • Alcohol licence awareness
  • Highly responsible and reliable

Timeline

Bachelor of Arts - Professional Dance and Musical Theatre

Urdang, City University of London
09.2022 -

Certificate of Higher Education - Musical Theatre

Arts Educational Schools London
09.2021 - 05.2022

Testing Operative

Reigate College
03.2021 - 03.2021

Waitress

Miller & Carter
09.2018 - 09.2021

A-Levels - Maths, English Literature, History, BTEC Musical Theatre

Reigate College
09.2018 - 06.2020

Childminder

Private
09.2017 - 07.2018

GCSEs -

Reigate School
09.2013 - 06.2018

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Hayley Turner