Hayley Lee
Ely,Cambridgeshire
Summary
Professional Beauty Therapist with extensive experience providing exceptional care.
Offering a strong foundation in customer service and communication skills, coupled with genuine interest in beauty and wellness. Knowledgeable about local issues and committed to continuous learning and improvement.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Beauty Therapist
self employed
Ely, Cambridgeshire
08.2011 - Current
- Completed self assessment tax returns for the last 15 years and competently keep track of outgoings and incomings.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Facilitated a relaxing environment.
- Provided exceptional customer service, ensuring repeat client bookings.
- Implemented hygienic practices to maintain a clean treatment space.
- Collaborated with team members to organise successful promotional events.
- Adapted beauty treatments to address individual client needs.
- Maintained professional client records for effective treatment tracking.
- Built and nurtured loyal customer relationships.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Answered clients' queries and requests by phone and email.
- Attended training to deliver range of professional treatments offered by salon.
- Input bookings into computer system at reception.
- Tracked emerging beauty trends to expand services and product offerings.
- Kept client records regularly updated with detailed information on previous treatments.
Beauty Therapist
Kerry Asby
Cambridge, Cambridgeshire
05.2008 - 08.2011
Beauty Therapist
Jackie Hind
Haddenham, Ely, Cambridgeshire
06.2007 - 05.2008
Beauty Therapist
Michelle Moore
Newmarket, Suffolk
06.2006 - 06.2007
Education
BTEC National Diploma in Beauty Therapy Sciences - Beauty Therapy
Cambridge Regional College
Cambridge, England 09.2004 - 06.2006
AS level - Psychology, Physical Education, Human Biology
Long Road Sixth form College
Cambridge, Cambridgeshire 09.2003 - 06.2004
GCSEs - Maths, English, Science, Geography, Art and Design, Physical Education, IT, German
Witchford Village College
Ely, Cambridgeshire 09.1998 - 06.2003
Skills
- Customer relations
- Professional demeanour
- Committed work ethic
- Client confidentiality
- Health and safety awareness
- Beauty therapy techniques
- Appointment scheduling
- Empathetic communication
Certification
I hold a full UK driving licence.
Timeline
Beauty Therapist
self employed
08.2011 - Current
Beauty Therapist
Kerry Asby
05.2008 - 08.2011
Beauty Therapist
Jackie Hind
06.2007 - 05.2008
Beauty Therapist
Michelle Moore
06.2006 - 06.2007
BTEC National Diploma in Beauty Therapy Sciences - Beauty Therapy
Cambridge Regional College
09.2004 - 06.2006
AS level - Psychology, Physical Education, Human Biology
Long Road Sixth form College
09.2003 - 06.2004
GCSEs - Maths, English, Science, Geography, Art and Design, Physical Education, IT, German
Witchford Village College
09.1998 - 06.2003