Hayley Knights
Chelmsford,Essex
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Sales executive
Group 1 Automotive- Audi
Bishop Stortford, Essex
07.2024 - Current
- Successfully navigated challenging negotiations, securing profitable deal closures.
- Prioritised critical tasks under pressure to maintain seamless operations during peak periods.
- Managed key client accounts, ensuring consistent service excellence and fostering long-term partnerships.
- Maintained extensive product knowledge to enhance customer interactions.
Dealership Administrator
Group 1 Automotive- Audi
Bishop Stortford, Essex
04.2023 - 07.2024
- Assumed receptionist duties during staff holidays to maintain seamless operations.
- Streamlined office processes through implementation of efficient administrative procedures.
- Managed inventory of office supplies, ensuring project readiness at all times.
- Handled sensitive information with discretion, upholding confidentiality protocols.
Sales Administrator
Group 1 Automotive- Audi
Chelmsford, Essex
08.2021 - 04.2023
- Streamlined order processing systems to maximise operational efficiency.
- Handled sensitive client information to enhance trust and confidentiality.
- Delivered exceptional administrative support for seamless sales operations.
- Maintained effective communication between sales and other departments to optimise collaboration.
Receptionist
Group 1 Automotive- Audi
Chelmsford, Essex
11.2019 - 08.2021
- Maintained organised reception area to support professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided essential support during peak periods to facilitate seamless operations.
- Managed incoming calls using multi-line telephone system for optimal communication.
Education
NVQ Level 3 - Business Marketing
Chelmsford College
Chelmsford, Essex 09.2019 - 07.2021
GCSEs -
Ormiston Rivers Academy
Burnham-on-Crouch, Essex 09.2014 - 08.2019
Skills
- Tactical selling techniques
- Customer service excellence
- Microsoft Office proficiency
- Attention to detail
- Order processing efficiency
- Organizational effectiveness
- Telephone communication skills
Timeline
Sales executive
Group 1 Automotive- Audi
07.2024 - Current
Dealership Administrator
Group 1 Automotive- Audi
04.2023 - 07.2024
Sales Administrator
Group 1 Automotive- Audi
08.2021 - 04.2023
Receptionist
Group 1 Automotive- Audi
11.2019 - 08.2021
NVQ Level 3 - Business Marketing
Chelmsford College
09.2019 - 07.2021
GCSEs -
Ormiston Rivers Academy
09.2014 - 08.2019