Hayley Fennell
Bishops Stortford,Hertfordshire
Summary
Highly experienced Domestic Abuse Practitioner with a strong background in safeguarding, risk assessment and multi-agency working.
Currently working as an accredited IDVA supporting high-risk victims of domestic abuse, delivering crisis intervention, safety planning and advocacy across criminal, civil, housing and health pathways.
Bringing over 19 years’ service as a Police Officer, with extensive experience managing complex investigations, safeguarding vulnerable adults and children, and working within the criminal justice system.
Skilled in building trusting relationships with families, delivering trauma-informed support, and working collaboratively within multi-disciplinary teams to improve outcomes for children and young people.
Committed to empowering victims, promoting safety, and supporting behavioural change in line with the Family Safeguarding model.
Safe lives accredited IDVA
Sergeant Exam qualification Part 1&2
Vulnerable and intimidated victim interview trained (ABE)
Investigative interview trained (PIP2)
Overview
31
31
years of professional experience
Work history
Independent Domestic Violence Advisor (IDVA)
Changing Pathways
Basildon, Essex
2022.04 - Current
- Identifying risk based on risk assessment checklist.
- Safety planning through partnership work with Police forces.
- Identifying support needs and compiling support plans.
- Focus on High Risk cases and provide short - medium crisis intervention.
- Develop a safety plan for clients risk and support needs.
- Support at court when required and have a good understanding of the court process.
- Established understanding of legal framework protecting children and vulnerable adults.
- Exploration of civil and legal orders and the Criminal Justice System.
- Present cases at MARAC for multi agency approach and follow up on actions.
- Emotional support for clients remotely and face to face.
- Carry complex case load of High Risk cases.
- Work with clients across all risk levels within safeguarding processes
- Empower clients and assist the recognising the cycle of abuse.
- Advocate on behalf of the client for housing, health, finance and legal system.
- Assist with process and statement writing for civil orders.
- Maintain confidentiality and data protection.
General Manager
The Crown Inn
Elsenham, Essex
2021.09 - 2022.04
- Recruited top-performing candidates to build staff retention and team performance.
- Manage daily operations
- Implemented effective customer service procedures to encourage positive feedback.
- Launched staff incentives and health and wellbeing programmes to build positive company culture.
- Drove sales and maintained cost controls.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Police Officer - Domestic Abuse Safeguarding
Essex Police
Chelmsford, Essex
2010.07 - 2021.09
- Risk assess victims of Domestic Abuse and Vulnerable adults including Stalking, Harassment and Honour Based Violence.
- Implement safeguarding to reduce risk.
- Provide dynamic support in relation to allegations of abuse and provide briefings to senior officers.
- Dynamic and reactive risk assessing of adults and children in person and over phone.
- Prevention of repeat victimisation, provision of support to victims and signposting to other agencies and formation of a safety plan.
- Liaison and information sharing with internal and external agencies and forces.
- Gather intelligence, prepare reports and update audit trails.
- Manage High Risk victims
- Coordinated with social services agencies to assist vulnerable individuals.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
Police Officer - CPS Evidence advisor
Essex Police
Harlow, Essex
2008.07 - 2010.06
- Working along side of The Crown Prosecution lawyers and barristers to achieve best evidence.
- Adjudicate on all serious crime file submission prior to CPS submission.
- Evidence gather and task Officers with outstanding actions.
- Gatekeep all files to CPS and evaluate evidence.
- Action plan investigations.
- Present evidence to CPS on behalf of Officers.
- Have excellent knowledge of charging standards and court process.
- Evaluate and monitor interviews by Officers.
- Monitor and advise on investigations.
- Managed and presented up to 6 serious crime files a day to CPS
Police Officer - Rapid Response Officer
Essex Police
Harlow, Essex
2002.07 - 2008.06
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Protected life and property by enforcing UK laws and regulations.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Coordinated complex investigations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Produced comprehensive crime reports with meticulous attention to detail.
- Used proven interview techniques to obtain reliable evidence and statements from victims, witnesses and suspects.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Offered compassionate victim support for minimised distress and upset.
- Give evidence in court.
- Making and progressing arrests.
- Interviewing suspects, victim and witnesses.
- File preparation for The Crown Prosecution.
- Acting sensitively while delivering news of a sudden death and dealing with issues of sexual crimes
- Utilised negotiation skills to defuse volatile situations peacefully.
- Prepared detailed case reports for use in court proceedings.
- Provided security at large-scale events, minimising potential threats effectively.
- Responded to emergency calls for immediate intervention and support.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Acquired and served warrants for arrests, searches or other purposes.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Determined and pursued criminal suspects for warning and arrest.
- Handled sensitive information with discretion and professionalism.
Airport Passenger Service Manger
ServiceAir
Stansted, Essex
1995.03 - 2002.06
- Oversaw ticketing, gate and ramp services.
- Managed team member schedules and work assignments.
- Dealt with customer complaints
- Supervised a team of 20
- Rotas
- Check - in
- Managed major incidents, 9/11, Hijack and Air Crash
Education
GCSEs - English, Maths, Science, Graphics, German and Geography
Leventhorpe School
Hertfordshire1993-06
Skills
- Domestic abuse risk assessment (including DASH)
Safeguarding children and vulnerable adults
Multi-agency and multi-disciplinary working
Family-focused and trauma-informed practice
Crisis intervention and safety planning
Motivational and strengths-based engagement
Understanding impact of domestic abuse on children and parenting
Risk management and harm reduction
Building trust with hard-to-engage families
Delivering victim-focused interventions across all risk levels
Knowledge of criminal, civil, housing and welfare legislation
MARAC processes and partnership collaboration
Emotional resilience and ability to work under pressure
Non-judgemental and person-centred approach
Confidentiality and data protection
Timeline
Independent Domestic Violence Advisor (IDVA)
Changing Pathways
2022.04 - Current
General Manager
The Crown Inn
2021.09 - 2022.04
Police Officer - Domestic Abuse Safeguarding
Essex Police
2010.07 - 2021.09
Police Officer - CPS Evidence advisor
Essex Police
2008.07 - 2010.06
Police Officer - Rapid Response Officer
Essex Police
2002.07 - 2008.06
Airport Passenger Service Manger
ServiceAir
1995.03 - 2002.06
GCSEs - English, Maths, Science, Graphics, German and Geography
Leventhorpe School