Hassan Hussain
Manchester,United Kingdom
Summary
I am a dedicated, self-motivated and presentable young professional with a strong background in delivering outstanding customer service. I work well with colleagues, collaborating effectively as part of a team and offering support whenever needed. My experience as a sales-driven Shop Manager has provided me with valuable skills in security management, including overseeing access control, monitoring security systems, and implementing loss prevention strategies. Working in retail has also enhanced my ability to interact with a diverse range of customers, understand their needs, and provide exceptional service on a daily basis. Additionally, this role has strengthened my teamwork skills to collaborating with colleagues to achieve shared goals, assisting during busy periods, and contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Uber Driver
Uber Eats
Manchester
2024.09 - 2025.11
- Demonstrated excellent navigational skills using GPS technology to find the most efficient routes.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Adapted quickly to changing road conditions and diversions to maintain schedules.
Shop Manager
Shop Manager
Manchester
2022.02 - 2023.01
- Ensured smooth running of sales processes through excellent team leadership and direction.
- Maintained productive, profitable business by meticulously managing back-of-house duties such as customer service and working on the till.
- Built growing customer loyalty through strategic offers, promotions and consistent quality service.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Created welcoming environment by greeting customers in line with best store practices.
- My experience as a shop manager has equipped me with a strong foundation for transitioning into the security industry. For example, I frequently used CCTV to monitor the store and on one occasion, I observed a customer attempting to shoplift. I immediately intervened, observing their behavior discreetly and assessing the situation. I then confronted the individual in a calm and professional manner, preventing them from completing the theft. I escorted them out of the store, ensuring the situation was handled efficiently and without escalation.
- This experience has honed my ability to respond quickly and appropriately to security incidents, maintain professionalism under pressure, and safeguard both property and people. My proactive approach to using security technology, combined with conflict resolution skills, would make me a strong asset in the security industry, where attention to detail and maintaining a safe environment are crucial.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Negotiated with suppliers for better prices, leading to improved profit margins.
Pharmacy Assistant
Horwich Pharmacy
Manchester
2019.08 - 2021.07
- Kept pharmacy counter and related areas clean, neat and organised.
- Identified high-demand and out-of-stock items for replenishment.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Helped pharmacy staff prepare medications and fill orders.
- Arranged visually appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Reviewed order information against computer database.
- Restocked shelves and prepared expired drugs for return.
Customer Assistant
Rac Motoring Services
Manchester
2017.03 - 2019.05
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
Education
A-Levels - Accounting
South Trafford College
Manchester, MAN 2014.01 -
GCSEs - Maths, English, Science, ICT, Business
Chorlton High School
Manchester, MAN 2013.01 -
Skills
- Engaging leadership style
- Excellent communication
- Customer service
- Problem Solving
- Cash handling
- Expert communicator
- Efficient multitasker
- Target-driven
- Exemplary customer service
- Face-to-face selling
- Customer interactions
- Refund and exchange processing
- Complaint management
- Stock counting
- Product knowledge
Certification
- Achieved, 1 A levels, 5 GCSE's
- Full UK Manual License holder. A safe, competent, and confident driver with a strong practical understanding of vehicle operation, suitable for test drives, vehicle movement, and customer collections/deliveries.
Languages
English
Proficient (C2)
Personal Information
Hobbies: Playing football on weekends are more than just a hobby for me; it is a vital activity that significantly contribute to my professional development. Football hones several essential skills that are directly applicable to the workplace. Firstly, it fosters teamwork and collaboration, as success on the field depends on effective communication and coordination with teammates. These are crucial skills in any professional setting, where working effectively with colleagues towards common goals is essential. I regularly go gym as I am dedicated to maintaining a healthy lifestyle through regular gym sessions and I believe this helps me in various other ways in my life as it has helped me become disciplined, committed and work driven.
Timeline
Uber Driver
Uber Eats
2024.09 - 2025.11
Shop Manager
Shop Manager
2022.02 - 2023.01
Pharmacy Assistant
Horwich Pharmacy
2019.08 - 2021.07
Customer Assistant
Rac Motoring Services
2017.03 - 2019.05
A-Levels - Accounting
South Trafford College
2014.01 -
GCSEs - Maths, English, Science, ICT, Business
Chorlton High School
2013.01 -