Hasina Sailani
London
Summary
Customer-focused professional with expertise in resolving queries and enhancing client satisfaction. Skilled in cash handling, payment processing, stock replenishment, and visual merchandising within fast-paced settings. Demonstrates strong organisational and time-management abilities, maintaining composure under pressure. Bilingual communication skills facilitate effective interaction with diverse clientele.
Overview
5
5
years of professional experience
Work history
Cover supervisor secondary school
principal education
London
2022.03 - Current
- Supervised classes across different year groups in the absence of teaching staff, ensuring lessons remained organised and productive.
- Delivered pre-prepared lesson materials and provided clear instructions to students.
- Managed classroom behaviour calmly and professionally in line with school policies.
- Adapted communication style to engage students of different ages, abilities and needs.
- Responded effectively to unexpected situations while maintaining a safe and positive environment.
- Worked closely with teachers, support staff and school leadership to ensure daily tasks were completed efficiently.
- Demonstrated strong leadership, organisation, time management and problem-solving skills in a fast-paced setting.
Team member
Portre Coffee
Istanbul, Turkey
2025.06 - 2025.09
- Delivered friendly customer service during busy coffee shop periods.
- Prepared and served hot and cold drinks and food orders accurately.
- Operated till systems, processing cash and card payments responsibly.
- Maintained cleanliness, food hygiene, and health and safety standards.
- Replenished stock and kept displays and service areas organised and presentable.
- Resolved minor customer issues calmly and professionally while answering queries.
- Worked closely with colleagues during peak times to keep service running smoothly.
- Supported opening and closing duties by cleaning, restocking, and preparing the shop for service.
Team manager
Wilko
London
2022.06 - 2023.09
- Supervise daily store operations to complete tasks efficiently.
- Delegate duties, monitor performance, and guide staff to maintain standards.
- Deliver customer service, resolve concerns, and support customers professionally.
- Assist with stock replenishment, merchandising, and accurate product displays.
- Support opening and closing, manage cash handling, and operate tills.
- Maintain safe, tidy shop floor, stocked shelves, and clear walkways.
- Train new employees and support team development through coaching.
- Work closely with senior management to meet sales targets and improve performance.
- Follow health and safety, security, and loss prevention procedures.
Activities coordinator
markfield
London
2022.01 - 2022.03
- Provided respectful support to children, adults, and families in community settings.
- Communicated effectively across backgrounds and adapted approaches to different needs.
- Planned, prepared, and delivered structured sensory and recreational activities.
- Followed safeguarding, health, and safety procedures alongside organisational policies at all times.
- Worked with staff and volunteers to keep a safe, welcoming environment.
- Managed challenging situations with patience, reliability, and professionalism.
- Developed transferable skills in customer service, teamwork, organisation, and problem-solving.
Education
Bachelor of Science - psychology
City University of London
City of london 2024.09 -
Skills
- Excellent customer service and communication skills
- Strong teamwork and leadership abilities
- Confident handling customer queries and resolving concerns
- Cash handling, till operation and payment processing
- Stock replenishment and visual merchandising
- Ability to work efficiently in fast-paced environments
- Strong organisation and time-management skills
- Reliable, punctual and adaptable
- Calm and professional under pressure
- Knowledge of health and safety, food hygiene and safeguarding procedures
- Bilingual or multilingual
Languages
English
Fluent
farsi
Intermediate
Arabic
Intermediate
References
References available upon request.
Timeline
Team member
Portre Coffee
2025.06 - 2025.09
Bachelor of Science - psychology
City University of London
2024.09 -
Team manager
Wilko
2022.06 - 2023.09
Cover supervisor secondary school
principal education
2022.03 - Current
Activities coordinator
markfield
2022.01 - 2022.03