Lins Muanza

• Worked across multiple schools across west yorkshire
• Encouraged positive conduct among students by modelling expected behaviour.
• Promptly addressed any issues or disruptions during class hours; maintained discipline.
• Supervised extracurricular activities outside the classroom, fostering holistic development of students.
• Assisted students with their work, enhancing understanding of the subject matter.
• Delivered lessons using interactive teaching methods; made learning engaging for pupils.
• Collaborated with other cover supervisors to share best practices.

Responsibilities:

• Prepared a variety of desserts including milkshakes, sundaes, waffles, and other menu items, ensuring high-quality presentation and taste.
• Received comprehensive training in food preparation and customer service, including handling phone orders and assisting customers both in person and over the phone.
• Collaborated closely with team members in a fast-paced kitchen environment to maintain efficient service and customer satisfaction.
• Prioritized tasks effectively to manage multiple responsibilities, including maintaining cleanliness and organization of the workspace and store.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Upheld rigorous hygiene standards in all front-of-house areas.

• Worked across various roles at high-profile events such as football games, including operating tills, running food, and assisting with overall customer service.
• Delivered excellent customer service, ensuring guests had a positive and enjoyable experience, representing Arc professionally at all times.
• Operated effectively in small teams to take orders, prepare food, and serve customers promptly and accurately.
• Maintained a fast-paced workflow, learning to stay calm under pressure and prioritize tasks to meet customer demands.
• Developed strong teamwork and communication skills while contributing to a clean, organized, and efficient work environment.
• Gained confidence interacting with diverse groups of people and improved my ability to adapt to dynamic, busy settings.

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• Assisted customers with purchasing school uniforms, ensuring correct sizing and offering tailored advice, including recommendations for future growth.
• Provided friendly and attentive service to ensure customer satisfaction throughout the buying process.
• Processed customer orders accurately and efficiently, while maintaining a clean and organized sales area.
• Managed incoming stock deliveries by sorting, labelling, and organizing inventory, enhancing my attention to detail and organizational skills.
• Learned to prioritize tasks and stay disciplined in a busy retail environment, ensuring high standards of service and store presentation were consistently met.