Harvey Nunns
Scunthorpe,North Lincolnshire
Summary
I'm an experienced customer service professional with a strong ability to handle difficult customers and maintain focus on customer needs. Over the years, I've learnt how to demonstrate expertise in brand understanding, cash handling, and stock management. I would also say I'm a Confident communicator, proficient when using a cash register, and I'm skilled in upselling products. I'm known for being outgoing and enthusiastic, with a career goal of advancing within the customer service industry.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Team member
Kfc
Scunthorpe, North Lincolnshire
03.2021 - 09.2025
- Assisted team members with daily tasks to ensure smooth operations.
- Maintained cleanliness and organisation of workspaces to promote safety.
- Supported inventory management by restocking supplies as needed.
- Followed established procedures to uphold quality and safety standards.
- Engaged with customers to provide friendly service and address inquiries.
- Upheld company policies strictly, fostering a compliant work environment.
- Collaborated effectively with team members to meet project deadlines.
- Displayed teamwork skills to improve overall productivity.
- Handled difficult customers, resulting in conflict resolution.
- Processed customer transactions efficiently whilst maintaining high standards of accuracy.
Education
GCSEs -
St Bedes Catholic School
Scunthorpe 09.2016 - 07.2020
Diploma of Higher Education - Motor Vehicle Engineering
North Lindsey College
Scunthorpe 09.2021 - 07.2023
Diploma of Higher Education - Music Production
North Lindsey College
Scunthorpe 09.2024 - 07.2025
Skills
Working in the customer service industry has taught me many skills over time These skills are:
- Being able to handle difficult customers
- Focus on customers when needed
- Being able to understand the brand
- Handle cash
- Keep track of Stock management
- Communicate Confidently with others
- Being able to upsell products
- Being able to use a cash register
- Be outgoing and enthusiastic
About Me
During my spare time, I love to produce music. I am currently studying Music and Sound production at University to hopefully pursue my dream and turn my hobby into a full-time job. If I'm not making music, I enjoy playing video games, or if I'm not at home, I like to keep healthy and active by either going out on bike rides or going to the gym.
References
Kfc Manager - Anabelle Rouse:
Email - Anabellerouse16@gmail.com
Phone Number - 07842548072
Timeline
Diploma of Higher Education - Music Production
North Lindsey College
09.2024 - 07.2025
Diploma of Higher Education - Motor Vehicle Engineering
North Lindsey College
09.2021 - 07.2023
Team member
Kfc
03.2021 - 09.2025
GCSEs -
St Bedes Catholic School
09.2016 - 07.2020
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