Harry Knox
Auchterarder,Perth and Kinross
Summary
Final year Journalism student with over 3 years experience. Written creative and well-spoken articles/pieces through engaging relations to the senses and looking at the bigger picture of a story. Experienced with working towards deadlines. Keen listener and always willing to learn new knowledge and information in and out of classes. Never shy to give an appropriate opinion on any given thing when the chance arises. Ex-designer of Impulse Magazine and current editor of Modern Driver Magazine.
Part-time Front of House team member with 3.5 years experience. Have always built customer loyalty through dynamic service and relaxed conversations. Organised and independent with strong leadership skills helped in part by being elected School Head Captain. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for mental calculations and decision-making/problem-solving.
Overview
5
5
years of professional experience
Work history
Waiter
Gleneagles Hotel
Auchterarder, Perth and Kinross
02.2023 - 12.2025
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours, sometimes straight 8 hour rushes.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Delivered excellent customer service through friendly and polite interaction.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Warmly greeted up to 400 guests per day upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas, kitchen surfaces and equipment as well as cashing up tills.
Digital marketing intern
The McDermott Group/The Production Bunker
Perth, Perth and Kinross
05.2023 - 08.2023
- Curated appropriate social media content adhering to brand guidelines, style and tone.
- Created optimised ads and social media content through A/B testing.
- Actively participated in brainstorming sessions to develop blog and campaign ideas.
- Gained helpful knowledge and practice in creative writing both for social media pages and websites, as well as for my own writing at university.
- Managed email campaigns reaching 5000+ subscribers with Mailchimp.
Front of House Team Member
Auchterlarder
Auchterarder, Perth and Kinross
10.2020 - 07.2022
- Always greeted customers warmly before taking their orders which was done efficiently and reliably, complete with up-selling and ability to cater to special requests (allergies etc) if required.
- Assisted customers with menu selection, offering knowledge of current special menu items and personal recommendations to build welcoming and supportive environment to customers when ordering.
- Used appropriate products and cleaning techniques to maintain hygienic kitchen and food preparation areas.
- Served very high volumes of customers in fast-paced service environments with maximum accuracy in all of work and exceptional customer care whilst also remaining calm and open-minded when challenges arises in any given situation.
- Managed shop closing duties, from cleaning surfaces and cooking/barista equipment to stocking up supplies in shop to maintain high level of preparation and readiness for next day.
- Prepared, crafted and served wide variety of hot and cold drinks, cakes and ice cream with extensive knowledge behind every item on extensive menu.
Education
Journalism - Arts and Creative Industries
Edinburgh Napier University
Edinburgh 09.2022 -
School Captain - School Pupil Head Team
The Community School of Auchterarder
Perth & Kinross06.2022
Scottish Qualifications Certificate - English
The Community School of Auchterarder
Perth & Kinross08.2021
Scottish Qualifications Certificate - Mathematics
The Community School of Auchterarder
Perth & Kinross08.2021
Scottish Qualifications Certificate - German
The Community School of Auchterarder
Perth & Kinross08.2021
Scottish Qualifications Certificate - Geography
The Community School of Auchterarder
Perth & Kinross08.2021
Scottish Qualifications Certificate - Computing Science
The Community School of Auchterarder
Perth & Kinross08.2021
Skills
- Upbeat, outgoing and positive in any given situation
- Script writing
- Digital content creation
- Content marketing
- Highly responsible and reliable
- Customer experience
- Equipment Maintenance and Knowledge
- Confident public speaker
- Deadline management
- Editing and review
- Interviewing skills
Timeline
Digital marketing intern
The McDermott Group/The Production Bunker
05.2023 - 08.2023
Waiter
Gleneagles Hotel
02.2023 - 12.2025
Journalism - Arts and Creative Industries
Edinburgh Napier University
09.2022 -
Front of House Team Member
Auchterlarder
10.2020 - 07.2022
School Captain - School Pupil Head Team
The Community School of Auchterarder
Scottish Qualifications Certificate - English
The Community School of Auchterarder
Scottish Qualifications Certificate - Mathematics
The Community School of Auchterarder
Scottish Qualifications Certificate - German
The Community School of Auchterarder
Scottish Qualifications Certificate - Geography
The Community School of Auchterarder
Scottish Qualifications Certificate - Computing Science
The Community School of Auchterarder