Harriet Walker
Derby ,Derbyshire
Summary
I am a friendly, motivated and hard-working customer service assistant with a passion and drive for success. My previous work experience has enabled me to grow and acquire skills such as resilience, teamwork, leadership and communication. This has allowed me to build strong relationships with colleagues, customers and external suppliers. After being given the opportunity to exceed and progress in my job role with a supervisor position, I would like to enhance my career by taking on a more challenging role in order to enable new skills and work on my own personal development.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Customer service assistant
Sainsbury's
Derby
11.2022 - Current
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Assisted customers to find suitable products and services.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Dealt with high pressure situations in a professional manner whilst ensuring customer concerns are dealt with promptly.
- Dealt with customers face to face and over the phone.
- Liaised with security in order to provide safety and prevent loss.
- Improved customer relations by managing customer complaints effectively.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Managed my team effectively in a supervisor role.
Education
GCSEs -
Friesland School
Nottingham 09.2017 - 07.2022
A-Levels -
Friesland Sixth Form
Nottingham 09.2022 - 07.2024
Skills
- Effective communication
- Professionalism
- Polite and friendly
- Organisation
- Teamwork
- Resilience under pressure
Work experience
Teaching assistant, Nottingham
I took on some work experience at an infant school where I acquired key skills and gained new experiences whilst also indulging into a new dynamic.
Work at a local shop, Derby
During the most recent pandemic, covid 19, I took on some voluntary work at the local shop where I delivered newspapers and groceries to those who were unable to get out . This was motivated by my drive to help others.
Timeline
Customer service assistant
Sainsbury's
11.2022 - Current
A-Levels -
Friesland Sixth Form
09.2022 - 07.2024
GCSEs -
Friesland School
09.2017 - 07.2022
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