Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Harriet Vass

Summary

Dynamic and compassionate individual with a strong commitment to building meaningful relationships and supporting clients through empathy and active listening. My experience in fast-paced environments has honed my ability to communicate effectively and resolve conflicts with confidence and poise. With a proven track record of teamwork and collaboration, I thrive in settings where I can leverage my problem-solving skills to address challenges creatively.

I am passionate about creating safe and nurturing environments, ensuring that every individual feels valued and cared for. My academic achievements and hands-on experience have equipped me with a solid foundation in interpersonal skills and a genuine dedication to making a positive impact. I am excited about the opportunity to contribute my strengths in a new role, where I can further develop my professional skills while driving meaningful change and innovation.

Overview

2
2
years of professional experience

Work history

Care Support Worker

NHS Professionals
Manchester, Greater Manchester
01.2024 - Current


  • Provided compassionate emotional support to distressed individuals, fostering a calm and reassuring atmosphere during challenging moments.
  • Collaborated on multidisciplinary teams for comprehensive patient care.
  • Developed strong communication and active listening skills, enabling effective understanding of client needs, and building rapport.
  • Gained experience in working under pressure, enhancing problem-solving abilities, and maintaining composure in stressful situations.
  • Built a foundation of trust and confidentiality, crucial for fostering professional client relationships.
  • Adapted to dynamic challenges and fast-changing environments

Barista Maestro (Supervisor)

Costa Coffee
Fareham, Hampshire
06.2022 - 12.2023
  • Demonstrated strong customer service skills, ensuring high levels of client satisfaction and positive experiences.
  • Led and motivated a team to meet daily goals and deliver consistent results, showcasing effective leadership and team management skills.
  • Managed high-pressure situations, such as busy rush hours, while maintaining efficiency and product quality.
  • Balanced multiple tasks, including order preparation, inventory management, and customer service, demonstrating strong time management and prioritisation skills.
  • Utilised upselling techniques to boost sales and consistently meet revenue targets, showing an understanding of sales strategies and customer engagement.

Education

Bachelor of Science - Adult Nursing

The University of Manchester
Manchester
09.2022 -

A-Levels - Biology, Chemistry and Psychology

Peter Symonds College
Winchester
09.2020 - 06.2022

GCSEs - 10 GCSEs ranging from Grade 6-9.

Cams Hill School
Fareham
09.2015 - 07.2020

Skills

  • Strong leadership and team management
  • Exceptional customer service and client relationship management
  • Effective communication and interpersonal skills
  • Proven time management and multitasking abilities
  • Problem-solving and adaptability under pressure
  • Keen attention to detail and quality control
  • Ability to build rapport and foster collaboration

Affiliations

  • I love staying fit and challenging myself by going for regular runs and joining local races.
  • I enjoy dancing in my free time, competing and performing with my University, which keeps me creative and connected.

Accomplishments

  • Basic Life Support (BLS trained)

Timeline

Care Support Worker

NHS Professionals
01.2024 - Current

Bachelor of Science - Adult Nursing

The University of Manchester
09.2022 -

Barista Maestro (Supervisor)

Costa Coffee
06.2022 - 12.2023

A-Levels - Biology, Chemistry and Psychology

Peter Symonds College
09.2020 - 06.2022

GCSEs - 10 GCSEs ranging from Grade 6-9.

Cams Hill School
09.2015 - 07.2020
Harriet Vass