Yayra Dickah
Luton,Bedforshire
Summary
Compassionate individual seeking to contribute to well-being of others in Care Support Worker role. Excellent communication and problem-solving skills, coupled with strong ability to build rapport and provide emotional support. Aim to enhance quality of life for service users by delivering attentive and thoughtful care.
Overview
4
4
years of professional experience
Work History
Care support worker
New Hope Community Healthcare Limited
Stevenage, Hertfordshire
07.2023 - Current
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Addressed dietary needs by preparing nutritionally balanced meals.
- Maintained clean and hygienic surroundings, promoting health and safety standards.
- Assisted with housekeeping tasks, creating tidy environment conducive to healing.
- Delivered high-quality care by closely following individualised care plans.
- Documented all care provided accurately, improving communication amongst team members.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Ticketing and reservation officer
Vibe Consult
Accra, Greater Accra
05.2021 - 06.2023
- Kept track of seat availability, updated GDS system accordingly.
- Completed bookings and reservation amendments using hospitality property management software.
- Recorded accurate passenger information to eliminate ticketing errors.
- Verified customer passports and documentation to travel.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Managed ticketing and reservation duties, ensuring smooth operations.
- Resolved conflicts by implementing effective problem-solving strategies.
- Updated computer systems with client reservations promptly.
- Assisted customers with flight schedules, provided accurate information.
- Coordinated with other departments to solve booking issues.
- Ensured seamless check-in procedures through meticulous handling of tasks.
- Streamlined processes for enhanced customer satisfaction.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Liaised with corporate booking agents to coordinate and update itineraries.
Education
Certificate of Higher Education - Senior High School, Visual Arts
Holy Trinity Cathedral Senior High School
Accra, Ghana 10.2006 - 05.2009
Higher National Diploma - Airfares Ticketing and Customer Service
International Travel and Tourism Institute
Accra,Ghana 10.2011 - 05.2013
Certificate of Higher Education - British Airways and Etihad Modules
Online Travel Training
Online 02.2014 - 02.2014
NVQ Level 1 - Care Certificate
Care Skills Academy
Southgate Office Village, Block F, 2nd Floor, 288 06.2023 - 05.2024
NVQ Level 3 - Level 3 Diploma in Adult Care RQF
Ncc Home Learning Courses
Riverside Business Park Benarth Road, Conwy 01.2025 -
Skills
- Customer Service
- Communication skills
- File management
- Infection Control
- Team Leadership
- Record-keeping
- Personal hygiene maintenance
- Strong verbal communication
- Medication Administration
- Patient-centred care
- Empathetic communication
- Product knowledge
References
References available upon request.
Timeline
NVQ Level 3 - Level 3 Diploma in Adult Care RQF
Ncc Home Learning Courses
01.2025 -
Care support worker
New Hope Community Healthcare Limited
07.2023 - Current
NVQ Level 1 - Care Certificate
Care Skills Academy
06.2023 - 05.2024
Ticketing and reservation officer
Vibe Consult
05.2021 - 06.2023
Certificate of Higher Education - British Airways and Etihad Modules
Online Travel Training
02.2014 - 02.2014
Higher National Diploma - Airfares Ticketing and Customer Service
International Travel and Tourism Institute
10.2011 - 05.2013
Certificate of Higher Education - Senior High School, Visual Arts
Holy Trinity Cathedral Senior High School
10.2006 - 05.2009
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