Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yayra Dickah

Luton,Bedforshire

Summary

Compassionate individual seeking to contribute to well-being of others in Care Support Worker role. Excellent communication and problem-solving skills, coupled with strong ability to build rapport and provide emotional support. Aim to enhance quality of life for service users by delivering attentive and thoughtful care.

Overview

4
4
years of professional experience

Work History

Care support worker

New Hope Community Healthcare Limited
Stevenage, Hertfordshire
07.2023 - Current
  • Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
  • Assisted with daily living activities, enhancing residents' comfort and well-being.
  • Addressed dietary needs by preparing nutritionally balanced meals.
  • Maintained clean and hygienic surroundings, promoting health and safety standards.
  • Assisted with housekeeping tasks, creating tidy environment conducive to healing.
  • Delivered high-quality care by closely following individualised care plans.
  • Documented all care provided accurately, improving communication amongst team members.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

Ticketing and reservation officer

Vibe Consult
Accra, Greater Accra
05.2021 - 06.2023
  • Kept track of seat availability, updated GDS system accordingly.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Recorded accurate passenger information to eliminate ticketing errors.
  • Verified customer passports and documentation to travel.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Managed ticketing and reservation duties, ensuring smooth operations.
  • Resolved conflicts by implementing effective problem-solving strategies.
  • Updated computer systems with client reservations promptly.
  • Assisted customers with flight schedules, provided accurate information.
  • Coordinated with other departments to solve booking issues.
  • Ensured seamless check-in procedures through meticulous handling of tasks.
  • Streamlined processes for enhanced customer satisfaction.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Liaised with corporate booking agents to coordinate and update itineraries.

Education

Certificate of Higher Education - Senior High School, Visual Arts

Holy Trinity Cathedral Senior High School
Accra, Ghana
10.2006 - 05.2009

Higher National Diploma - Airfares Ticketing and Customer Service

International Travel and Tourism Institute
Accra,Ghana
10.2011 - 05.2013

Certificate of Higher Education - British Airways and Etihad Modules

Online Travel Training
Online
02.2014 - 02.2014

NVQ Level 1 - Care Certificate

Care Skills Academy
Southgate Office Village, Block F, 2nd Floor, 288
06.2023 - 05.2024

NVQ Level 3 - Level 3 Diploma in Adult Care RQF

Ncc Home Learning Courses
Riverside Business Park Benarth Road, Conwy
01.2025 -

Skills

  • Customer Service
  • Communication skills
  • File management
  • Infection Control
  • Team Leadership
  • Record-keeping
  • Personal hygiene maintenance
  • Strong verbal communication
  • Medication Administration
  • Patient-centred care
  • Empathetic communication
  • Product knowledge

References

References available upon request.

Timeline

NVQ Level 3 - Level 3 Diploma in Adult Care RQF

Ncc Home Learning Courses
01.2025 -

Care support worker

New Hope Community Healthcare Limited
07.2023 - Current

NVQ Level 1 - Care Certificate

Care Skills Academy
06.2023 - 05.2024

Ticketing and reservation officer

Vibe Consult
05.2021 - 06.2023

Certificate of Higher Education - British Airways and Etihad Modules

Online Travel Training
02.2014 - 02.2014

Higher National Diploma - Airfares Ticketing and Customer Service

International Travel and Tourism Institute
10.2011 - 05.2013

Certificate of Higher Education - Senior High School, Visual Arts

Holy Trinity Cathedral Senior High School
10.2006 - 05.2009
Yayra Dickah